Our integrated facilities services framework.

Facilities Helpdesk – National Operations Call Centre (NOC)

Our Facilities Management team are here to provide expert advice and guidance related to our cleaning, security and customer service divisions. By implementing an integrated service model, MASG has the ability to not only optimise performance but also eliminate unnecessary overlap created by engaging multiple service providers, resulting in a more cost effective provision of services.

MASG has through the course of our engagements has been recognised and recommended as a reliable, effective and professional company to work with, safeguarding facilities of all types and sizes. Our footprint is national. We have worked closely and effectively with various premium corporate clients, federal government agencies and local councils nationally. Our capabilities set us apart, and we offer an all-encompassing and integrated capability through our three core service pillars: Cleaning, Security & Customer Service.

Cleaning
Services.

  • CLEANING TRACKING SYSTEM VIA NFC TOUCH POINT
  • BASE BUILD AND TENANCY CLEANING
  • CLEANING INSPECTIONS VIA ONLINE REPORTING PORTAL – TRACK TIK
  • CLEANING HAZARD MANAGEMENT

Security
Services.

  • SECURITY PATROLS
  • OFFSITE ALARM MONITORING RESPONSE
  • CCTV MONITORING
  • TENANCY AND LEASED AREA PATROLS
  • ASSET MANAGEMENT REGISTER / PROTECTION
  • PLANT & EQUIPMENT MONITORING / INSPECTIONS
  • EVENT MANAGEMENT
  • LIVE HAZARD & INCIDENT REPORTING
  • SITE PROFILE RISK ASSESSMENTS
  • CCTV & ACCESS CONTROL MAINTENANCE
  • ISOLATIONS AND DEISOLATIONS – FIP

Corporate Concierge Services

  • MAIL, PHONE CALL, RECEPTION AND EMAIL MANAGEMENT.
  • CONTRACTOR MANAGEMENT- SUPPLIES ORDERING – FRUIT BASKET, NEWSPAPER, GIFTS ETC.
  • TENANT AND VISITOR REQUESTS RELATING TO ACCESS FOR MEETINGS/ TRAINING ROOMS, ACCESS CARDS.
  • DIRECTIONAL GUIDANCE – EOT, BUILDING AMENITIES.
  • CONDUCT FOYER INSPECTIONS AND ENSURE OHS & WHS GUIDELINES IN PLACE.
  • ARRANGE ALL TENANT RELATED STAFFING AND VISITOR REQUESTS:
  • VISITOR MANAGEMENT
  • MEETING & EVENT MANAGEMENT
  • RESERVATIONS AND TICKET MANAGEMENT
  • DRY CLEANING MANAGEMENT
  • TRANSPORTATION
  • DINING AND OUTDOOR ACTIVITY RECOMMENDATIONS AND BOOKINGS.

Soft Services & Customer Service

  • LOADING DOCK MANAGEMENT
  • CONTRACTOR AND VISITOR SITE INDUCTION
  • MAIL ROOM MANAGEMENT
  • TENANCY AND LEASED AREA PATROLS
  • ACCESS CARD ACTIVATIONS – DEACTIVATIONS AND ONGOING AUDITS
  • PROPERTY & PLANNED PREVENTATIVE MAINTENANCE CHECKS /INSPECTIONS
  • CAR PARK MANAGEMENT
  • LIVE HAZARD & INCIDENT REPORTING
  • EMERGENCY MANAGEMENT – WARDEN & CHIEF WARDEN TRAINING.

The services
we perform.

To ensure the safety and protection of your people, assets and systems.