Customer Service

Get in touch with us for personalised Customer Service solutions.

Our Mission

To provide our customers with a genuine and enjoyable experience - every person, every day.


National Presence, Local Service

Our Customer Services expand across every State and Territory in the Country, catering to clients within all industries, and of all sizes, ensuring they are all provided with the same first-class customer service.

Our Approach

A Proactive Approach to Customer Service

MASG provides more than just security, we safeguard people, places and reputations through proactive customer service strategies. As your eyes and ears on the ground, our personnel will utilize their comprehensive training and communication techniques to leave a lasting impression and ensure an unforgettable experience for everyone. 


Authentic Connections, Positive Interactions

A company culture of co-operation and teamwork, developed within a harmonious and respectful workplace motivates our entire team to go above and beyond, always aspiring to cultivate authentic connections through positive interactions.


Trusted by clients across various industries

Our expertise is sought-after in the retail, logistics, healthcare and federal government sectors as well as many other. This diversity reflects our adaptability and commitment to providing tailored solutions to a wide spectrum of enterprises and organisations.

Our Expertise

Our Customer Service Offerings

Our Customer Service Staff are always immaculately presented and create a warm and welcoming environment for guests.

Some of our Customer Service Offerings include: 

  • Guest Marshalls / Safety Officers.
  • Ticketing Services / Usher Services.
  • Wrist banding / Identification checks.
  • Concierge services / Guest Enquiries.
  • Broad knowledge of all client’s products, services, and property.
  • Emergency response coordination.
  • First-level problem determination and resolution.
  • Emergency Management – Warden & Chief Warden Training
  • Loading Dock Management
  • Mail Room Management
  • Access Card Activations – Deactivations and Ongoing audits
  • Contractor And Visitor Site Induction
  • Car Park Management

Our Service Delivery Offering Assists in a Positive Customer Experience

Benefits of Our Services
  • Safe & Caring Guest & Stakeholder Experience
  • Promoting Customer Satisfaction
  • Enhanced Safety & Security Measures
  • Seamless Liaison & Communication Protocols
  • Creates a delightful and memorable experience for guests
  • Minimized Incident Risks
  • Reduced Complaints & Conflicts