A1 Alarm Monitoring Service

Get in touch with us for personalised A1 Alarm Monitoring Service solutions.

Our A1 Monitoring Centre Services expand across every State and Territory across the Country and clients within all industries, and of all sizes, are provided with the same first-class customer service.

Our A1 Graded Monitoring centre is equipped with the latest technology and built to the highest structural and design standards with an uninterruptable multi-sourced, power supply.

Our A1 Graded Monitoring Centre is manned by multiple operators, 24 hours per day, 7 days per week and is in regular communication with clients and staff in the field.

Our expertise is sought-after in the retail, logistics, healthcare and federal government sectors as well as many other. This diversity reflects our adaptability and commitment to providing tailored solutions to a wide spectrum of enterprises and organisations.

Our Monitoring Centre in Alphington, Victoria, has achieved an A1 Grading Certification per Australian Standard 2201.2-2004 Intruder Alarm Systems – Monitoring Centres.

An A1 Grading is the highest certified level for a Monitoring Centre. This qualifies us to service clientele with high-level security requirements as well as private residences and businesses.

Alarm & CCTV Monitoring

Through our A1 Graded Monitoring Centre, using Patriot Systems, we monitor a large number of commercial and residential clients throughout the country. Our A1 Graded Monitoring Centre is equipped with the latest technology and we are able to monitor all types of systems from NBN enabled, GPRS systems and IP Systems or Dialler.

Staff Welfare Checks

We currently provide this service to a number of businesses as the awareness for workplace safety grows. Currently, this is provided to security firms but we have had recent interest from cleaning and maintenance firms as there is a number of lone workers in those industries that have previously been unchecked.

We are able to provide a direct line into our Monitoring Centre which is a service we provide for a number of clients currently. The benefit of this is having a central point of call for your business with our operators forwarding on important calls or emailing through general enquiries.

After-Hours Call Centre

We are able to provide a direct line into our Monitoring Centre which is a service we provide for a number of clients currently. The benefit of this is having a central point of call for your business with our Operators forwarding on important calls or emailing through for general enquiries.

Duress Monitoring

We are able to monitor on-site/fixed duress buttons or mobile duress devices. This is a service that is mainly used in commercial environments and can be implemented for personal use.

Patriot Reporting Systems

Our A1 graded monitoring centre utilises the patriot reporting system for monitoring alarms and CCTV as well as dispatching responses with follow-up reports. This is a high-end system and easy to use, as clients are provided with a login to complete system checks if required.

Integration of Alarm and CCTV Monitoring

This involves mapping out each site to ensure we have listed the CCTV cameras in particular alarm-monitored zones.

Once an alarm signal is received, operators will respond and view the CCTV camera footage to determine if there is movement.

An environmentally friendly way to complete alarm response without a vehicle. Instances may occur where a vehicle needs to be dispatched but this form of response can be for low-level alarms and reduces the cost to the client.

Our Advanced Processes

If an alarm is activated, clients have the option to be contacted directly and they respond to the alarm or we can contact a patrol vehicle immediately and dispatch it to the location. In some instances, Police may be required and MASG is authorised with an Alpha Code to dispatch Police for genuine breaches of security at your premises. Further to this, our operators can monitor CCTV cameras from client sites and use this function for virtual patrolling of the site or used in conjunction with physical alarm response.

Alarm Monitoring is separated into different levels for example a dialler that is monitored via phone line, then there is GPRS & IP monitoring which has different polling rates. The benefit of GPRS monitoring is that there can be up to 3 forms of communication between your site and our Monitoring Centre. Furthermore, clients can select their desired polling rate. Polling is a function that sends a test signal between your premises and the Monitoring Centre at regular intervals to ensure your alarm system is functioning correctly.

Alarm signals from your premises are sent via a GPRS Unit that is fitted with a mobile SIM card installed. These GPRS Units can be fitted with a Single SIM, Dual SIM or have IP Connectivity. With the Dual SIM, it uses two different telco providers which provide redundancy functionality in the event of a network outage.

With GPRS monitoring, clients can select a Polling Rate. Depending on the level of risk to a property, polling rates can vary from 60 seconds to 24 hours with the charge rates to vary accordingly.