If you’ve ever stayed in a hotel you’re likely to have had dealings with the concierge. The title is supposedly derived from the French words “comte descierges” meaning the ‘count of the candles‘. The count of the candles was a person responsible for maintaining light, cleanliness, and organisation of the French palaces and stately homes of the Medieval period. Although their job roles might have changed the concierge is still responsible for making sure that guests needs are met.
In addition to hotels, some businesses and apartment blocks have a concierge who is usually responsible for taking in parcels and packages, meeting and greeting people at the front desk, making sure that visitors find where they need to go, and passing on important messages. Conversely others have security guards pretty much doing exactly the same job.
Therefore it isn’t too much of a leap of faith to understand how these two job roles became amalgamated. After all, why pay for a security guard and a concierge when they can be one in the same?
Sitting at the front desk a concierge security guard becomes the very first point of contact that a visitor will see. Because they deal with people all day long, a highly trained concierge security guard should be very adept at reading body language and reading people in general. This way if a criminal approached the building intent on theft then the first person they’re going to come across is an experienced security guard. In other words a concierge security guard acts as a highly effective deterrent to any would-be criminal.
In addition alongside their helpful persona their security training means that they are trained to be suspicious by nature. This doesn’t stop with people. Packages, vehicles, and in fact anything that seems out of the ordinary is something a good concierge security guard will pick upon.
Nowadays you’ll find concierge/security guards in a variety of places from large hotels and business premises to apartment blocks, gated communities, and even schools. In fact anywhere that needs the perfect mix of customer service and security is perfect for a concierge security guard.
If you’d like to find out more about concierge security or would like to know about hiring one for your business or hotel then contact MA Services Group. We’ve been in the security industry for many years and already help a wide range of businesses with their security across the Melbourne area. To make an enquiry, contact us today on 1300 020 406. Our experienced team are standing by to take your call.