Choosing Commercial Security Provider Company: 6 things to know

Whether you are a Business Owner or a Manager, it is critical to take care of the security of not just people in your organization but also its property. It is imperative to have a proven security system in place to fight the rising number of crimes and break-ins in your city or town where you have your business. That is where commercial security providers come into the picture.

To make things easier for you, we have come up with a list of 6 things you need to look for while selecting a commercial security solutions company especially during these difficult times.

Training of the Security Personnel

The most important thing to look for in a commercial security management company is how well trained their security personnel are. Some of the questions you need to ask are, how good are they at patrolling? Are they going to be in the right place at the right time?

Activities of any security guard that you hire must also be trackable. There should be absolute accountability on the part of the commercial security provider while performing their duties.


An ideal security solutions company will have accountability from top to bottom. They will have systems in place to train the security guards well. They will have processes in place to deal with any situations. There must be complete accountability on the part of the guard guarding your premises, the guards patrolling or the ones monitoring it. All these traits are something to look for in any security solutions provider.

Customer Service

Some businesses work 24/7 and hence require support both day and night. Whether or not you are one such organization, you would require the customer service team of the security solutions provider available even at odd hours. Check for their customer support timings and as many questions as you need before you make a final decision.

Asking the right questions to them will ensure that you hire the right company for the most important job!


While choosing a commercial security company, one should always keep in mind their track record and the overall reputation. The experience of the company plays a pivotal role. How long has the company been providing security solutions? Have they been in the industry for a few years or maybe for a few decades? These are some of the most important questions one must ask with regards to the experience of the company. The more experience a company has, the better prepared they will be for protecting your business.


To make sure that you are making a sound decision, you need to ask for references. You can always connect with the clients they have served and check with them about their experience. It also reduces the risk of being duped by fraudsters as it is easy to create a fake company online in this digital world. References help mitigate such risks.

Are they prepared for new world challenges?

How they are handling Pandemic (Covid19) situation?

Pandemic like COVID 19 has brought the world to a standstill. It has changed the way we perceived things. Initially, a lot of companies were struggling to adapt to the changes that were forced by the pandemic. But now as things are slowly getting back to normal, you would want your commercial security provider to be ready with a solution.

Ensuring safety at the workplace by wearing proper PPE kits, following social distancing protocols, assessing the risk of potential COVID 19 patients at entry and exit points at the property are some of the things the commercial security services provider should be good and experienced at.

MASG Services Group has been providing security services for over two decades successfully. We work closely with our clients to tailor the best solution to their requirements and pride ourselves on delivering a service that exceeds expectations.

If you are interested to learn about how MA Services Group could benefit your company, why not call the team on 1300 020 406. We look forward to hearing from you.

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