We know people. Our recruitment and selection process incorporate behavioural assessment for 100% customer satisfaction.
Through our events business, we saw an opportunity to improve synergy and cohesion between security and other frontline services. As a result MA Services Group Customer Service was created.
MASG’s customer service capability is able to create synergies to deliver enhanced value to our clients.
Our service offering is all encompassing and can be tailored to deliver end to end solutions for longer term outcomes or single stream services for short term projects and events. Each event type has its own challenges in assuring safety and mitigating risk and our capabilities ensure we can meet all your needs. You won’t have to compromise with us.
Customer service has moved beyond being a transaction, it’s an experience that is delivered through a positive mindset, approach and focus on delivering outcomes (not just going through the motions). As our world becomes more fast paced, our needs as humans, consumers, customers and guests is becoming hyper discerning. Being able to deliver a positive customer experience is more critical than ever as feedback is socialised instantaneously, publicly and more often without businesses being able to rectify the issue first. This is where MASG can help, we deliver positive customer experiences for your sites and events.
Customer experience services are delivered through:
- Guest Marshalls / Safety Officers.
- Ticketing Services / Usher Services.
- Wrist banding / Identification checks.
- Concierge services / Guest inquiries.
- A broad knowledge of all client’s products, services and property.
- Emergency response coordination.
- First level problems determination and resolution.
Outcomes we deliver:
- SAFE & CARING GUEST & STAKEHOLDER EXPERIENCE
- PROMOTING CUSTOMER SATISFACTION
- ENHANCED SAFETY AND SECURITY MEASURES
- SEAMLESS LIAISON & COMMUNICTION PROTOCOLS
- MINIMIZED INCIDENT RISKS
- REDUCED COMPLAINTS & CONFLICTS