Since our inception, MASG has specialised in event-based security solutions and over the last 7 years, we have secured both small, large and major events, though each with its own challenges, one thing most events have in common is the lack of cohesion between security and other frontline services. MASG’s customer service capability is able to create synergies to deliver enhanced value to our clients.
Our service offering is all encompassing and can be tailored to deliver end to end solutions for longer term outcomes or single stream services for short term projects and events. Each event type has its own challenges in assuring safety and mitigating risk and our capabilities ensure we can meet all your needs, you won’t have to compromise with us.
CUSTOMER EXPERIENCE SERVICES ARE DELIVERED THROUGH:
- Guest Marshalls
- Safety Officers
- Fire Wardens
- First Aid coordination
- Wrist banding
- Identification checks
- Concierge services
- Guest inquiries
- Emergency response coordination
- Maintaining broad knowledge of all client’s products, services and property as required.
- First level problems determination and resolution