The Concierge Security Guard’s Role – Who’s At Your Front Door?

security personConcierge personnel and security guards have long been an integral part of residential and office buildings for some time. Some complexes had the funds to be able to employ both, while many others had to choose between one or the other.

Unfortunately for those that could only afford to employ either one or the other, it meant that residents or employees lacked either the service or
protection that other residents had. For this reason, the logical next step was to merge the two roles into one – and so the concierge security guard was born.

This in effect is a specialist role that is outside of the normal remits of security guarding duties. The intricate levels of training, difficult levels of accountability, and the wage structure are why there are only a handful of security firms presently offering this service. That said, concierge security guards are very much in demand, particularly with property management firms and business owners. In particular, those who are looking to get the best service for employees or residents but also wanting a cost-effective solution.
For this reason, other security companies yet to delve into this area of security are likely to before long.

So what skills should a concierge/security guard possess?

In reality, they need to have the requisite knowledge and skills of both professions and also be able to quickly adapt to complex incidents and/or situations. Hence the considerable amount of training needed. Obviously, excellent customer service skills are key so that they can deal professionally with queries or complaints.

In addition, they need to have a confident and calm telephone manner. At the same time, they need to be able to respond to emergencies and make sure that residents/employees, and indeed the premises within their care, are both safe and secure.

What are the dangers of this job role?

As it’s a relatively new role for the security industry, there is some concern that more emphasis is being placed on the security aspect and a lesser emphasis on the concierge role. The responsibility, therefore, lies in the trainers being able to integrate both sides of the training program to the best effect, without losing any of the quality. As the demand grows the security industry is evolving to develop better candidates which will fill these demanding roles.

If you’re interested in hiring a concierge security guard then come and talk to MA Services Group. All our staff have been through rigorous training programs to be able to carry out the job role to great effect. Give us a call on 1300 020 406 to discuss your needs and requirements further.

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