Retail

Alarm Monitoring & Response

Through our A1 Graded Monitoring Centre, using Patriot Systems, we monitor a large number of retail facilities throughout the country. Our A1 Graded Monitoring Centre is equipped with the latest technology, and we are able to monitor all types of systems, including NBN-enabled GPRS systems , IP Systems or Dialler.

CCTV System Monitoring

Our A1 Monitoring Centre also has the capability to integrate CCTV Monitoring to enhance your premises Security Measures.

The integration of CCTV with a monitoring system enhances security measures by providing:

Proactive Surveillance: Constant monitoring ensures immediate response to security breaches, minimising potential risks.
Scalability: Systems can scale to accommodate varying surveillance needs, from single-camera setups to extensive networks covering large areas.
Duress Monitoring: Our A1 monitoring service offers comprehensive duress monitoring, ensuring immediate response and enhanced safety in emergency situations.
Staff Welfare Checks: Our A1 monitoring service includes regular staff welfare checks, ensuring the well-being and safety of your employees around the clock.

Why Choose Us for Your Alarm & CCTV Monitoring?

Enhanced Security
Security Monitoring Officers oversee alarms in real-time, ensuring rapid responses to potential security threats.

24/7 Surveillance
Continuous monitoring ensures round-the-clock protection against intrusions or emergencies.

Rapid Response
Officers can promptly alert authorities or dispatch emergency services when alarms are triggered, minimising damage or loss.

Peace of Mind

Hiring Alarm Monitoring Officers can reassure property owners knowing their premises are professionally monitored.

Expertise

Our officers are highly trained in alarm and security systems.

Duress Response & Lone Worker Escorts

Effective employee, contractor, and visitor escort and management services are crucial for maintaining security and operational efficiency in retail businesses. These services ensure that all personnel are appropriately monitored and guided within the premises, minimising security risks and ensuring a smooth workflow.

At MA we provide the following services:

Employee Escorts: This service ensures that employees, especially those working late hours, are safely escorted to and from their office and cars. It enhances employee safety, and fosters a secure working environment.

Contractor Management: Contractors often require access to specific areas for maintenance or project work. Proper escorting and management ensure they are accompanied by authorised personnel, verifying their identity, ensuring compliance with security protocols, and preventing any disruptions to business operations.

Visitor Management: Visitor escort services ensure that all guests are identified, registered, and accompanied by authorised personnel while on-site. This not only maintains security but also ensures visitors have a positive experience by guiding them efficiently to their intended locations.

Electronic Security

We design, install, and commission all integrated Electronic Security systems. Our expertise in the Electronics Security solutions domain allows us to offer clients unique solutions specific to their business environment.

Our Electronic Security Solutions include:

CCTV Camera Installation
Alarm System Installation & Monitoring
Alarm System Maintenance
Access Control technology
Solar Cameras
Fog Cannons
Ad hoc technology solutions

Loss Prevention Management

MASG Loss prevention strategies and measures are designed to prevent theft, fraud, and other forms of loss within an organisation, safeguarding assets and ensuring profitability.

With the largest team of Covert Officers nationally, comprising over 300 staff members, and advanced technology, we empower the retail community to prevent crime, reduce loss, and create safer, more inviting store environments.

MASG Loss Prevention Management includes:

Loss Prevention Planning Services: MASG Loss Prevention Planning Services are designed to minimise the risk of theft, fraud, and other forms of loss within an organisation. These services involve the development and implementation of strategies and procedures to protect assets, reduce shrinkage, and enhance overall security.

Covert Operatives: MASG Covert operatives are specialised security personnel who work discreetly to detect and prevent theft, fraud, and other illicit activities within an organisation. Unlike uniformed security officers, covert operatives blend in with the general public or workforce, making their presence undetectable to potential wrongdoers.

Intelligence Analysts: MASG Intelligence Analysts play a critical role in safeguarding an organisation's assets by using data-driven strategies to identify, assess, and mitigate risks related to theft, fraud, and other forms of loss. These professionals analyse vast amounts of data to uncover patterns, trends, and potential vulnerabilities, enabling organisations to proactively address threats and improve overall security.

Mobile Patrols

Mobile patrol officers are security professionals who regularly patrol designated areas or properties. They monitor suspicious activities, deter vandalism or theft, respond to alarms or incidents, and ensure the overall security and safety of the premises they patrol.

Our Services

Scheduled Patrols

We regularly schedule mobile patrols, which involve our security officers driving through a designated area at predetermined times to deter criminal activity.

Random Patrols

Random patrols involve unpredictably timed visits to a location, making it more challenging for potential criminals to anticipate when security officers will be present.

Alarm Response

Mobile patrol officers respond to alarms triggered by security systems, such as intrusion, fire, or panic alarms. They assess the situation, investigate the cause of the alarm, and take appropriate action.

Unlock and Lock Services

Mobile patrol officers can secure and unlock facilities during non-operating hours. This service ensures that all doors, windows, and gates are properly secured or opened at the beginning and end of the day.

Property Checks

Officers may conduct routine checks of specific areas within a property, including parking lots, entrances, and critical infrastructure, to ensure they are secure and free from potential threats.

Incident Response

Mobile patrol teams are trained to respond to various security incidents, including disturbances, trespassing, vandalism, and accidents. They can provide immediate assistance and coordinate with law enforcement.

Emergency Response

In situations requiring immediate assistance, mobile patrol officers can serve as first responders, offering initial support and coordinating with emergency services until they arrive.

CCTV Monitoring

Some mobile patrol services include monitoring surveillance cameras installed on the property. Officers can observe live camera feeds and respond to suspicious activities or security breaches.

Security Escort

Mobile patrols can provide security escorts for individuals or employees walking to and from their vehicles or between buildings within a property, enhancing personal safety.

Access Control

Officers can manage and verify access to restricted areas, ensuring that only authorised personnel can enter specific locations within a property.

State of the Art Technology

We utilise our own fully integrated state-of-the-art alarm response system, which automatically tracks and directs our closest available patrol vehicles and staff to alarm activations at the touch of a button. This ensures you receive the most time-effective response, accurate reporting, and transparent service.

Retail Intelligence Analysts

Intelligence analysts in retail security play a crucial role in identifying, assessing, and mitigating security threats and risks to retail operations. These professionals leverage data analysis, surveillance, and various information sources to provide actionable insights that enhance the overall security strategy of a retail organisation. MA Services Group Retail Intelligence Analysts provide the following services:

Threat Assessment: Analysing potential threats to retail operations, including theft, fraud, organized retail crime (ORC), cyber threats, and other criminal activities. This involves assessing both external and internal risks.
Data Analysis: Collecting and analysing data from various sources, such as surveillance footage, transaction records, incident reports, and social media, to identify patterns and trends related to security threats.
Reporting and Recommendations: Producing detailed reports that outline findings, highlight emerging threats, and provide recommendations for preventive measures. These reports are used by security managers and other stakeholders to make informed decisions.
Incident Analysis: Reviewing past security incidents to understand how they occurred, identify vulnerabilities, and develop strategies to prevent similar occurrences in the future.
Collaboration and Coordination: Working closely with other security professionals, such as loss prevention specialists, security officers, and IT security teams, to develop comprehensive security strategies.
Strategic Planning: Contributing to the development of long-term security plans and policies, including risk management strategies and crisis response plans.
Technology Utilisation: Utilising advanced software and analytical tools, such as Geographic Information Systems (GIS), data mining tools, and predictive analytics, to enhance threat detection and analysis.

The benefits of having a Retail Intelligence Analyst include:

Loss Prevention: Intelligence analysts help identify and mitigate risks related to theft, fraud, and other financial losses, thereby protecting the retailer's assets and bottom line.
Crime Prevention: By analysing patterns and identifying potential threats, intelligence analysts contribute to proactive measures that prevent criminal activities before they occur.
Safety and Security: Ensuring the safety of customers and employees by identifying security vulnerabilities and recommending improvements.
Operational Efficiency: Supporting more efficient and effective security operations by providing data-driven insights and actionable intelligence.

Security Officers

At the forefront of our mission is delivering exceptional security services to the Retail Industry.

We take pride in our team of highly qualified security officers who are dedicated to maintaining safety.

Our range of security officers for the retail industry include:

Loss Prevention and Covert Officers
Static & Roving Officers
Customer Service Officers

Our Security Officers are fully trained in emergency response procedures and First Aid, ensuring they can effectively handle any unexpected situations that may arise.

Retail Store Cleaning

MA Services Group’s expertise in retail cleaning services encompasses some of Australia’s most beloved and iconic brands. We offer daily cleaning solutions and specialist periodical services for entire brand portfolios nationwide, ensuring pristine environments that elevate the customer experience.

Our deep understanding of various retail spaces allows us to effectively address the unique cleaning needs of the fast-paced retail sector. We prioritise attention to detail, enhancing the shopping experience for customers and creating hygienic and safe environments for employees.

Waste Management

We provide comprehensive waste management services to ensure that retail businesses maintain a clean and environmentally friendly workspace. These services include:

Customised Waste Management Plans
Waste collection and segregation
Collection, sorting, and processing of recyclable materials
Safe Disposal of Hazardous Waste
Waste Minimisation Strategies
Compliance with Environmental Regulations
Monitoring and Reporting
Emergency Waste Cleanup

Pest Control

We provide comprehensive pest control services to help retail businesses maintain a clean, healthy, and pest-free environment. These services encompass various techniques and methods to prevent, manage, and eradicate pest infestations, ensuring the safety and comfort of employees and clients. Our Pest control services include:

Pest Inspection and Identification
Customised Pest Control Plans
Integrated Pest Management (IPM): a long-term prevention strategy including a combination of biological, physical, and chemical methods to manage pests in the most environmentally friendly way possible.
Safe and Effective Pest Treatment: this may include the application of pesticides, insecticides, rodenticides, and other control agents.
Preventive Pest Control Measures
Rodent, Insect and Bird Control
Pest Monitoring and Reporting
Emergency Pest Control Services

Cleaning Inspections

Cleaning inspection services are vital for maintaining high standards of cleanliness and hygiene in retail properties. These services involve thorough evaluations of cleaning processes, ensuring that all areas meet specified cleanliness standards. Inspections help identify issues, verify compliance, and provide feedback for continuous improvement.

Our team undertake:

Routine Inspections
Quality Assurance Inspections
Specialised Inspections
Post-Cleaning Inspections

Hygiene & Sanitary Services

MA offers a wide range of hygiene and sanitary services designed to maintain a clean, healthy, and safe environment in various settings. These services are essential for preventing the spread of germs, ensuring compliance with health regulations, and promoting overall well-being.

Our hygiene and sanitary services include:

Regular Cleaning, Disinfection and Maintenance
Hand Hygiene Solutions
Feminine Sanitary Disposal
Nappy Disposal
Urinal Cleaning and Disinfecting
Sanitisation of High-Traffic Areas
Waste Management and Disposal
Deep Cleaning Services
Hygiene Audits and Assessments

Hazard Management

Cleaning hazard management involves the systematic identification, assessment, and mitigation of risks associated with cleaning processes. These services ensure a safe and healthy environment for cleaning staff, building occupants, and visitors by addressing various hazards that can arise during cleaning activities. Types of hazards that our team deal with include: chemical, biological, physical, ergonomic and environmental hazards.

Our team undertake:

Hazard identification
Risk assessments
Training and education
Safe work practices
Emergency preparedness
Documentation and reporting of hazards

Asset Management

Effective asset management is essential for any business to maximise the value, efficiency, and lifespan of it's assets. At MA Services Group we provide the following asset management services:

Asset Audit & Condition Assessments: We provide regular asset audits and condition assessments to understand the current state and performance of your assets. This involves systematically inspecting and evaluating the physical and operational condition of assets to identify any issues, maintenance needs, or opportunities for improvement. These assessments help in planning maintenance activities, budgeting for repairs or replacements, and ensuring compliance with regulatory requirements.

Asset Verification: As part of our asset verification services we physically verify the existence, location, and condition of assets. This ensures that the asset register accurately reflects the current status of all assets. It helps in preventing asset misplacement or theft, ensuring proper utilisation, and maintaining accurate financial records.

Asset Register: We provide comprehensive and up-to-date records of all assets owned by a business including details such as asset descriptions, acquisition dates, locations, conditions, and maintenance histories.

Lifecycle Management: We oversee assets from acquisition to disposal. This includes planning and budgeting for asset procurement, monitoring usage and performance, scheduling regular maintenance, and determining the appropriate time for asset replacement or disposal. Effective lifecycle management helps in optimising asset utilisation, reducing downtime, and minimising total cost of ownership.

MA helps business's to ensure their assets are efficiently managed, maintained, and utilised, ultimately contributing to improved operational performance and cost savings.

Car Park Services

MA provides car park maintenance services encompass a variety of tasks designed to ensure that parking facilities are safe, clean, and well-maintained for users. These services help extend the lifespan of the car park, enhance its appearance, and prevent potential hazards. Our car park maintenance services include:

Surface Cleaning and Sweeping: Regular cleaning and sweeping of the car park surface to remove debris, dirt, and litter, maintaining a clean and welcoming environment.

Line Marking and Repainting: Ensuring that parking spaces, directional arrows, pedestrian walkways, and other markings are clearly visible and regularly repainted as needed.

Pothole and Crack Repairs: Prompt repair of potholes, cracks, and other surface damages to prevent further deterioration and ensure a smooth driving surface.

Lighting Maintenance: Regular inspection and replacement of lighting fixtures to ensure adequate illumination for safety and security, particularly during nighttime hours.

Signage Maintenance: Installing and maintaining clear and visible signage for directions, parking restrictions, and safety instructions.

Drainage and Water Management: Ensuring that the car park has proper drainage to prevent water accumulation, which can cause damage and pose safety hazards.

Inspections and Repairs: Conducting regular inspections of the car park barriers, and supports, and performing necessary repairs to maintain safety standards.

Landscaping and Groundskeeping: Maintaining any landscaped areas around the car park, including trimming bushes, mowing grass, and removing weeds.

Graffiti Removal and Vandalism Repair: Prompt removal of graffiti and repair of any vandalism to maintain the car park's appearance and safety.

Pest Control: Implementing pest control measures to prevent infestations that could damage the car park structure or create an unsanitary environment.

By engaging MA Services Group to manage your car park, facility managers can ensure that parking areas remain safe, functional, and aesthetically pleasing for all users.

Documentation Management Services

We provide solutions to support the management, control and cloud-based storage of critical and compliance documentation. This includes built drawings, maintenance services reports, compliance reporting and library structures. These solutions aim to support accreditation requirements for client service delivery.

Electrical, Mechanical & Hydraulic Services

Electrical Services

Our Electrical Services include the full manufacturer & compliance requirements for all maintenance of electrical assets. This includes but is not limited to main and distribution switchboards, testing & tagging of portable electrical equipment, and general power such as power points & lighting. Additionally, we provide all essential services compliance requirements, such as generators, emergency and exit lighting, lift monitoring and uninterrupted power supplies (UPS).

Our Electricians are fully trained and are licenced accordingly to the equipment they are qualified to work on, along with specific State/Territory registration requirements.

Mechanical Services

We provide a full suite of maintenance for mechanical assets such as chillers, boilers, air handling units, split systems and more. We also provide Building Management Services that support these systems, and additionally, perform air monitoring testing and commissioning that conforms with each State and Territory’s requirements. This service can then be modified to suit specific industries.

Hydraulic Services

Our Hydraulic Maintenance Services include all routine maintenance requirements on plumbing assets such as boilers, general plumbing (toilets, sinks etc) and compliance testing on backflow prevention devices in a commercial setting.

Fire and Life Safety Services

As fire & life safety in all buildings are heavily regulated, we provide a comprehensive approach to ensuring a building owner’s assets conform and are certified in accordance with the Buildings Occupancy Certificate.

Our Fire & Life Safety Maintenance Services includes the provision of services to all fire systems such as fire panels, communication systems, sprinkler and hydrant systems and annual essential services that report to the requirements of each State and Territory.

Grounds and Garden Management

No two landscapes, gardens or surroundings are alike, so every job requires a tailored service. For this reason, our grounds maintenance services consist of the specialists required for your garden and your individual garden maintenance needs.

MA Services Group provides the following Grounds and Garden management services:

Garden landscaping
Lawn mowing
Hedge trimming & pruning
Weeding and weed management
Watering
Rubbish removal

What our Client's Say

The security guards introduce themselves every day, consistently walking between both stores as well as walking all the way through the stores front and back regularly. They are doing a great job in ensuring the team feel safe!

Supre
Cluster Manager - VIC

Retail

Security Services