A seamless transition across Australia and New Zealand.
A retail client required a provider with national coverage and the capability to absorb the incumbent cleaners into their payroll system.
Customer service, streamlining of communication and ensuring each state received the same high standard of services was the key focus.
MA Services Group won the contract due to our national coverage and our ability to seamlessly absorb the incumbent cleaners into our team. We committed to delivering a customer-focused solution by ensuring that our cleaners were trained to work discreetly and efficiently without causing any disruption to the client’s customers or staff.
We successfully transitioned into the contract within 15 days in New Zealand and 30 days in Australia. During the first month of the contract, we conducted weekly quality inspections to ensure that the cleaning was meeting the client’s standards. We increased our contact with each store manager across Australia and New Zealand, with a dedicated Client Delivery Manager in each Australian state and New Zealand.
Our team worked closely with our client to understand their requirements and tailor our services to meet their needs. We provided additional training to our staff to ensure that they understood the client’s brand and image and delivered a consistent level of service across all stores.
Our retail client was very impressed with how streamlined our transition process was and the level of service we provide. Our customer-centric approach ensured that the cleaning was done discreetly and efficiently without causing any disruption to the customers. The client was pleased with the increased contact with store managers and the dedicated Client Delivery Manager in each state and New Zealand.
Our commitment to quality and customer service was evident in the weekly quality inspections conducted during the first month of the contract. Our client was satisfied with the high standards of cleaning delivered by our team and the consistency of service across all stores.
Overall, the successful transition of the cleaning services contract was a testament to our company’s expertise in delivering tailored solutions which meet our clients’ needs while maintaining a customer-first approach.
