Healthcare
MA Services Group play a crucial role in ensuring the smooth operation of healthcare facilities, optimising resources, and providing a safe and comfortable environment for patients, staff, and visitors.
Security Services
Alarm Monitoring & Response
Through our A1 Graded Monitoring Centre, using Patriot Systems, we monitor a large number of healthcare facilities throughout the country. Our A1 Graded Monitoring Centre is equipped with the latest technology, and we are able to monitor all types of systems, including NBN-enabled GPRS systems , IP Systems or Dialler.
CCTV System Monitoring
Our A1 Monitoring Centre also has the capability to integrate CCTV Monitoring to enhance your premises Security Measures.
The integration of CCTV with a monitoring system enhances security measures by providing:
- Proactive Surveillance: Constant monitoring ensures immediate response to security breaches, minimising potential risks.
- Scalability: Systems can scale to accommodate varying surveillance needs, from single-camera setups to extensive networks covering large areas.
- Duress Monitoring: Our A1 monitoring service offers comprehensive duress monitoring, ensuring immediate response and enhanced safety in emergency situations.
- Staff Welfare Checks: Our A1 monitoring service includes regular staff welfare checks, ensuring the well-being and safety of your employees around the clock.
Why Choose Us for Your Alarm & CCTV Monitoring?
Enhanced Security
Security Monitoring Officers oversee alarms in real-time, ensuring rapid responses to potential security threats.
24/7 Surveillance
Continuous monitoring ensures round-the-clock protection against intrusions or emergencies.
Rapid Response
Officers can promptly alert authorities or dispatch emergency services when alarms are triggered, minimising damage or loss.
Peace of Mind
Hiring Alarm Monitoring Officers can reassure property owners knowing their premises are professionally monitored.
Expertise
Our officers are highly trained in alarm and security systems.
Electronic Security
We design, install, and commission all integrated Electronic Security systems. Our expertise in the Electronics Security solutions domain allows us to offer clients unique solutions specific to their business environment.
Our Electronic Security Solutions include:
- CCTV Camera Installation
- Alarm System Installation & Monitoring
- Alarm System Maintenance
- Solar Cameras
- Fog Cannons
- Ad hoc technology solutions
Employee, Contractor & Patient Escorts & Management
Effective employee, contractor, and visitor escort and management services are crucial for maintaining security and operational efficiency in healthcare. These services ensure that all personnel are appropriately monitored and guided within the premises, minimising security risks and ensuring a smooth workflow.
At MA we provide the following services:
Employee Escorts: This service ensures that employees, especially those working late hours, are safely escorted to and from their office and cars. It enhances employee safety, and fosters a secure working environment.
Contractor Management: Contractors often require access to specific areas for maintenance or project work. Proper escorting and management ensure they are accompanied by authorised personnel, verifying their identity, ensuring compliance with security protocols, and preventing any disruptions to operations.
Visitor Management: Visitor escort services ensure that all guests are identified, registered, and accompanied by authorised personnel while on-site. This not only maintains security but also ensures visitors have a positive experience by guiding them efficiently to their intended locations.
Mobile Patrols
Mobile patrol security services at hospitals are an essential component of maintaining a safe and secure environment for patients, staff, and visitors. These services typically involve security personnel patrolling the hospital grounds and surrounding areas in vehicles. Here are some key aspects of MA Services Group mobile patrol services at hospitals:
- Deterrence: Visible mobile patrols act as a deterrent to criminal activities such as theft, vandalism, and unauthorised access.
- Rapid Response: Mobile Patrols can quickly respond to emergencies, disturbances, or suspicious activities, reducing response times compared to foot patrols.
- Surveillance: Mobile patrols provide continuous surveillance of hospital premises, including parking lots, entrances, and peripheral areas, ensuring that all areas are monitored regularly.
- Access Control: Security personnel can manage and monitor entry and exit points, ensuring only authorised individuals access certain areas, especially during off-hours.
- Safety Checks: Regular patrols can include checking for potential hazards such as unlocked doors, malfunctioning equipment, or safety violations, enhancing overall safety.
- Incident Reporting: Security personnel document and report any incidents or suspicious activities they observe, contributing to a comprehensive security log for the hospital.
- Visitor Assistance: Security personnel can assist visitors with directions, escorting them to their destinations within the hospital, and providing general information, enhancing the overall visitor experience.
Patient Watch
Patient Watch refers to the continuous monitoring of patients who require close observation due to their mental or physical state. This service is typically provided for patients who are at risk of self-harm, suicide, or aggressive behavior. Security personnel assigned to patient watch are trained to monitor these patients discreetly and compassionately, ensuring their safety without causing additional stress or discomfort. The primary goal is to maintain a safe environment for both the patient and healthcare staff. Security personnel play a crucial role in preventing violence or injury within the facility. These services require a high level of skill, empathy, and collaboration with clinical staff to ensure the well-being of vulnerable patients and the safety of everyone involved.
Our team undertake the following as part of Patient Watch:
Collaboration with Clinical Staff: Security officers work under the guidance of doctors, nurses, and mental health professionals. They receive specific instructions on how to handle various situations, whether it's de-escalating a tense situation or assisting with patient restraint when necessary.
Vigilant Observation: Our security personnel maintain constant surveillance of the patient, ensuring they are safe at all times. This might involve staying in the same room or monitoring through surveillance systems, depending on the patient's condition and the facility's protocols.
De-escalation Techniques: Trained in de-escalation strategies, security personnel aim to calm patients using non-physical methods whenever possible. This could include verbal communication, maintaining a calm demeanor, or using non-threatening body language.
Restraint and Safety Measures: If a patient poses an immediate threat to themselves or others, security personnel may be required to assist in physically restraining the patient. This is done in the safest manner possible and strictly according to clinical directives and legal guidelines.
Support During Medical Procedures: Security officers may also assist clinical staff during certain medical procedures, ensuring that the environment remains safe and controlled, especially if the patient is anxious or uncooperative.
Documentation: Security staff keep detailed records of the patient's behavior, any incidents that occur, and the interventions applied. This information is crucial for clinical staff in assessing the patient's condition and making informed decisions about their care.
Security Officers
At the forefront of our mission is delivering exceptional security services to the Healthcare Industry.
We take pride in our team of highly qualified security officers who are dedicated to maintaining safety.
Our range of security officers for the healthcare industry include:
- Healthcare trained Security Officers
- Mobile Patrol Officers
- Corporate Concierge Officers
- Alarm Monitoring Officers
- Control Room Operators
- Employee, Contractor & Visitor Escorts & Management
- Chief Warden and Emergency Officers
Our Security Officers are fully trained in emergency response procedures and First Aid, ensuring they can effectively handle any unexpected situations that may arise.
Traffic Management
Traffic management services are crucial for maintaining the safe and efficient movement of vehicles and pedestrians. Given the unique environment of a healthcare facilities, these services must accommodate emergency vehicles, staff, patients, and visitors.
Our Services include:
Traffic Control Planning
- Assessment: Conducting a thorough evaluation of the hospital’s layout, traffic patterns, and potential hazards.
- Plan Development: Creating a traffic management plan that considers the hospital’s specific needs, including emergency vehicle access, patient drop-off areas, and parking facilities.
Emergency Vehicle Access
- Clear Pathways: Ensuring that routes for ambulances and other emergency vehicles are always clear and accessible.
- Priority Access: Implementing measures to prioritise emergency vehicles over regular traffic.
Parking Management
- Designated Parking Areas: Allocating parking spaces for staff, patients, visitors, and emergency vehicles.
- Parking Assistance: Providing staff to guide vehicles to available parking spaces and manage overflow parking situations.
Pedestrian Safety
- Crosswalks and Signage: Installing and maintaining clear crosswalks, pedestrian signals, and signage.
- Wayfinding Assistance: Offering assistance to pedestrians to help them navigate the hospital grounds safely.
Traffic Control Implementation
- Signage and Barriers: Placing temporary and permanent signs, cones, and barriers to manage traffic flow.
- Traffic Controllers: Deploying trained personnel to direct traffic, especially during peak hours or special events.
Construction and Maintenance Coordination
- Minimising Disruption: Coordinating traffic management during construction or maintenance activities to minimise disruption to hospital operations.
- Safety Measures: Implementing additional safety measures in construction zones to protect workers, staff, patients, and visitors.
Monitoring and Adjustments
- On-site Supervision: Supervisors monitor traffic conditions and make real-time adjustments as needed.
- Technology Integration: Using cameras, sensors, and communication tools to track traffic flow and respond to issues promptly.
The benefits of Traffic Management at Healthcare facilities include:
- Enhanced Safety: Reduces the risk of accidents and injuries by ensuring safe and orderly traffic flow.
- Efficiency: Minimises congestion and delays, ensuring timely access for emergency vehicles and smoother movement for all.
- Compliance: Ensures adherence to legal and regulatory requirements, reducing the risk of fines and legal issues.
- Patient and Visitor Experience: Improves the overall experience for patients and visitors by providing clear guidance and reducing stress related to parking and navigation.
Cleaning Services
Cleaning & Sanitisation
Cleaning and sanitisation services for healthcare facilities are critical for maintaining a safe and hygienic environment for patients, staff, and visitors. Due to the high risk of infection and the need for stringent health standards, these services must adhere to rigorous protocols and use specialised techniques and products. MA provides the following services to healthcare facilities:
Routine Cleaning
- Surface Cleaning: Regular wiping and disinfecting of high-touch surfaces like doorknobs, handrails, and light switches.
- Floor Cleaning: Sweeping, mopping, and vacuuming floors to remove dirt and prevent slip hazards.
Facility Cleaning
- Patient Rooms: Intensive cleaning and disinfecting of patient rooms after discharge to prevent cross-contamination.
- Operating Rooms: Thorough cleaning of operating rooms between surgeries, including disinfecting all surfaces, equipment, and tools.
Specialised Cleaning
- Isolation Rooms: Enhanced cleaning protocols for rooms housing patients with contagious diseases.
- Biohazard Cleanup: Safe removal and disposal of biological waste, including blood, bodily fluids, and used medical supplies.
Waste Management
We provide comprehensive waste management services to ensure that healthcare facilities maintain a clean and environmentally friendly workspace. These services include:
- Customised Waste Management Plans
- Waste collection and segregation
- Collection, sorting, and processing of recyclable materials
- Safe Disposal of Hazardous Waste
- Waste Minimisation Strategies
- Compliance with Environmental Regulations
- Monitoring and Reporting
- Emergency Waste Cleanup
Pest Control
We provide comprehensive pest control services to help healthcare facilities maintain a clean, healthy, and pest-free environment. These services encompass various techniques and methods to prevent, manage, and eradicate pest infestations, ensuring the safety and comfort of employees and students. Our Pest control services include:
- Pest Inspection and Identification
- Customised Pest Control Plans
- Integrated Pest Management (IPM): a long-term prevention strategy including a combination of biological, physical, and chemical methods to manage pests in the most environmentally friendly way possible.
- Safe and Effective Pest Treatment: this may include the application of pesticides, insecticides, rodenticides, and other control agents.
- Preventive Pest Control Measures
- Rodent, Insect and Bird Control
- Pest Monitoring and Reporting
- Emergency Pest Control Services
Cleaning Inspections
Cleaning inspection services are vital for maintaining high standards of cleanliness and hygiene. These services involve thorough evaluations of cleaning processes, ensuring that all areas meet specified cleanliness standards. Inspections help identify issues, verify compliance, and provide feedback for continuous improvement.
Our team undertake:
- Routine Inspections
- Quality Assurance Inspections
- Specialised Inspections
- Post-Cleaning Inspections
Hazard Management
Cleaning hazard management involves the systematic identification, assessment, and mitigation of risks associated with cleaning processes. These services ensure a safe and healthy environment for cleaning staff, building occupants, and visitors by addressing various hazards that can arise during cleaning activities. Types of hazards that our team deal with include: chemical, biological, physical, ergonomic and environmental hazards.
Our team undertake:
- Hazard identification
- Risk assessments
- Training and education
- Safe work practices
- Emergency preparedness
- Documentation and reporting of hazards
Hygiene & Sanitary Services
MA offers a wide range of hygiene and sanitary services designed to maintain a clean, healthy, and safe environment in various settings. These services are essential for preventing the spread of germs, ensuring compliance with health regulations, and promoting overall well-being.
Our hygiene and sanitary services include:
- Regular Cleaning, Disinfection and Maintenance
- Hand Hygiene Solutions
- Feminine Sanitary Disposal
- Nappy Disposal
- Urinal Cleaning and Disinfecting
- Sanitisation of High-Traffic Areas
- Waste Management and Disposal
- Deep Cleaning Services
- Hygiene Audits and Assessments
Maintenance Services
Asset Management
Effective asset management is essential for any healthcare facility to maximise the value, efficiency, and lifespan of it's assets. At MA Services Group we provide the following asset management services:
Asset Audit & Condition Assessments: We provide regular asset audits and condition assessments to understand the current state and performance of your assets. This involves systematically inspecting and evaluating the physical and operational condition of assets to identify any issues, maintenance needs, or opportunities for improvement. These assessments help in planning maintenance activities, budgeting for repairs or replacements, and ensuring compliance with regulatory requirements.
Asset Verification: As part of our asset verification services we physically verify the existence, location, and condition of assets. This ensures that the asset register accurately reflects the current status of all assets. It helps in preventing asset misplacement or theft, ensuring proper utilisation, and maintaining accurate financial records.
Asset Register: We provide comprehensive and up-to-date records of all assets owned by a business including details such as asset descriptions, acquisition dates, locations, conditions, and maintenance histories.
Lifecycle Management: We oversee assets from acquisition to disposal. This includes planning and budgeting for asset procurement, monitoring usage and performance, scheduling regular maintenance, and determining the appropriate time for asset replacement or disposal. Effective lifecycle management helps in optimising asset utilisation, reducing downtime, and minimising total cost of ownership.
MA helps healthcare facilities to ensure their assets are efficiently managed, maintained, and utilised, ultimately contributing to improved operational performance and cost savings.
Car Park Services
MA's car park maintenance services encompass a variety of tasks designed to ensure that parking facilities are safe, clean, and well-maintained for users. These services help extend the lifespan of the car park, enhance its appearance, and prevent potential hazards. Our car park maintenance services include:
Surface Cleaning and Sweeping: Regular cleaning and sweeping of the car park surface to remove debris, dirt, and litter, maintaining a clean and welcoming environment.
Line Marking and Repainting: Ensuring that parking spaces, directional arrows, pedestrian walkways, and other markings are clearly visible and regularly repainted as needed.
Pothole and Crack Repairs: Prompt repair of potholes, cracks, and other surface damages to prevent further deterioration and ensure a smooth driving surface.
Lighting Maintenance: Regular inspection and replacement of lighting fixtures to ensure adequate illumination for safety and security, particularly during nighttime hours.
Signage Maintenance: Installing and maintaining clear and visible signage for directions, parking restrictions, and safety instructions.
Drainage and Water Management: Ensuring that the car park has proper drainage to prevent water accumulation, which can cause damage and pose safety hazards.
Inspections and Repairs: Conducting regular inspections of the car park barriers, and supports, and performing necessary repairs to maintain safety standards.
Landscaping and Groundskeeping: Maintaining any landscaped areas around the car park, including trimming bushes, mowing grass, and removing weeds.
Graffiti Removal and Vandalism Repair: Prompt removal of graffiti and repair of any vandalism to maintain the car park's appearance and safety.
By engaging MA Services Group to manage your car park, facility managers can ensure that parking areas remain safe, functional, and aesthetically pleasing for all users.
Documentation Management Services
We provide solutions to support the management, control and cloud-based storage of critical and compliance documentation. This includes built drawings, maintenance services reports, compliance reporting and library structures. These solutions aim to support accreditation requirements for client service delivery.
Electrical, Mechanical & Hydraulic Services
Electrical Services
Our Electrical Services include the full manufacturer and compliance requirements for all maintenance of electrical assets. This includes but is not limited to main and distribution switchboards, testing & tagging of portable electrical equipment, and general power such as power points and lighting. Additionally, we provide all essential services compliance requirements, such as generators, emergency and exit lighting, lift monitoring and uninterrupted power supplies (UPS).
Our Electricians are fully trained and are licenced accordingly to the equipment they are qualified to work on, along with specific State/Territory registration requirements.
Mechanical Services
We provide a full suite of maintenance for mechanical assets such as chillers, boilers, air handling units, split systems and more. We also provide Building Management Services that support these systems, and additionally, perform air monitoring testing and commissioning that conforms with each State and Territory’s requirements. This service can then be modified to suit specific industries.
Hydraulic Services
Our Hydraulic Maintenance Services include all routine maintenance requirements on plumbing assets such as boilers, general plumbing (toilets, sinks etc) and compliance testing on backflow prevention devices.
Fire and Life Safety Services
As fire and life safety in all buildings are heavily regulated, we provide a comprehensive approach to ensuring a building owner’s assets conform and are certified in accordance with the Buildings Occupancy Certificate.
Our Fire and Life Safety Maintenance Services includes the provision of services to all fire systems such as fire panels, communication systems, sprinkler and hydrant systems and annual essential services that report to the requirements of each State and Territory.
Grounds and Garden Management
No two landscapes, gardens or surroundings are alike, so every job requires a tailored service. For this reason, our grounds maintenance services consist of the specialists required for your garden and your individual garden maintenance needs.
MA Services Group provides the following Grounds and Garden management services:
- Garden landscaping
- Lawn mowing
- Hedge trimming & pruning
- Weeding and weed management
- Watering
- Rubbish removal
Trusted by
Our expertise is sought-after in the retail, logisitics, healthcare and federal government sectors as well as many others. This diversity reflects our adaptability and commitment to providing tailored solutions to a wide spectrum of enterprises and organisations.
Why
Choose Us
Healthcare-Specific Hygiene Standards
Our cleaning services adhere to stringent healthcare hygiene protocols. We use hospital-grade disinfectants and advanced cleaning techniques to ensure a sterile environment, reducing the risk of healthcare-associated infections.
Patient-Centred Security Solutions
We provide tailored security services designed to protect patients, staff, and visitors in sensitive healthcare settings. This includes secure access control, 24/7 monitoring, and trained personnel skilled in managing healthcare-specific security challenges.
Rapid Response and Emergency Preparedness
We offer rapid response services for emergencies such as biohazard spills, natural disasters, or security breaches. Our team is trained to handle critical situations swiftly and effectively, ensuring the safety and continuity of healthcare services.
Customised Service Plans
We offer tailored service plans that address the unique needs of each healthcare facility. Whether it's a large hospital, a small clinic, or a specialised care centre, we customise our security, cleaning, and maintenance solutions to ensure optimal performance and satisfaction.
Trained and Certified Staff
Our staff are specially trained and certified in healthcare facility management and understand the sensitivities of working in patient care environments, adhering to strict hygiene practices and maintaining discretion in all interactions with patients and medical staff.
What our Client's Say
I would like to take this opportunity to provide positive feedback about your security staff allocated to ward 9. They have shown exceptional care towards our patients. Their approach towards our patients is with full care and passion. Ward 9 staff are pleased with the level of care and approach that the MA staff have shown
Associate Nurse Unit Manager - A Melbourne Hospital
Get in touch with us today
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