Critical Infrastructure

With our proportionate and responsible risk minimisation strategies designed around best practice security risk management, MA can assist owners and operators of critical infrastructure meet their SOCI obligations by identifying and mitigating hazards and risk across the entire organisation.

We offer a wide range of services designed to protect critical infrastructure across various sectors including:

Transportation
Healthcare and Medical
Food and Grocery

MA Services Group can assist you in:

Understanding the security and emergency management implications of the regulatory and legislative landscape
Comprehending the obligations under the relevant Acts
Identifying hazards and threats that could have a material risk of impacting critical assets
Assessing the likelihood and consequences of any threats or hazards
Designing and implementing proportionate physical and/or technological based security controls
Enhancing organisational resilience, including emergency and crisis management and business continuity related activities
Monitoring governance
Designing and undertaking validation activities
Identifying and assisting in implementing continuous improvement measures.

General Cleaning

We are proud to provide a full range of cleaning services to the Critical Infrastructure industry including:

General Cleaning

This includes vacuuming, mopping, dusting, washing, window cleaning and wiping surfaces in the following spaces:

Terminals
Control towers
Lounges
Restrooms
Pantries and breakout areas
Lifts and escalators
Staircases & emergency exit routes
Car Parks
Office Spaces – Boardrooms, Workspaces

Deep Cleaning

Vacuuming all carpets thoroughly (moving furniture if necessary)
Detailed mopping and scrubbing of all floors
Cleaning light switches, fixtures, and door handles
Cleaning inside appliances (microwave, fridge, etc.)
Comprehensive bathroom and toilet cleaning
Sanitising computer keyboards & screens
Dusting vents, baseboards, ledges, etc
Sanitising all surfaces with effective green cleaning agents

Specialised Periodical Cleaning Services

Strip And Seal
Floor Buffing
Floor Scrubbing
Floor Polishing
External Façade Cleaning
High Cleans
Steam Cleaning
CCTV Camera Cleans

Waste Management

We provide comprehensive waste management services to maintain a clean and environmentally friendly space. These services include:

Customised Waste Management Plans
Waste collection and segregation
Collection, sorting, and processing of recyclable materials
Safe Disposal of Hazardous Waste
Waste Minimisation Strategies
Compliance with Environmental Regulations
Monitoring and Reporting
Emergency Waste Cleanup

Pest Control

We provide comprehensive pest control services to help maintain a clean, healthy, and pest-free environment. These services encompass various techniques and methods to prevent, manage, and eradicate pest infestations, ensuring the safety and comfort of employees and clients. Our Pest control services include:

Pest Inspection and Identification
Customised Pest Control Plans
Integrated Pest Management (IPM): a long-term prevention strategy including a combination of biological, physical, and chemical methods to manage pests in the most environmentally friendly way possible.
Safe and Effective Pest Treatment: this may include the application of pesticides, insecticides, rodenticides, and other control agents.
Preventive Pest Control Measures
Rodent, Insect and Bird Control
Pest Monitoring and Reporting
Emergency Pest Control Services

Cleaning Inspections

Cleaning inspection services are vital for maintaining high standards of cleanliness and hygiene. These services involve thorough evaluations of cleaning processes, ensuring that all areas meet specified cleanliness standards. Inspections help identify issues, verify compliance, and provide feedback for continuous improvement.

Our team undertake:

Routine Inspections
Quality Assurance Inspections
Specialised Inspections
Post-Cleaning Inspections

Hazard Management

Cleaning hazard management involves the systematic identification, assessment, and mitigation of risks associated with cleaning processes. These services ensure a safe and healthy environment for cleaning staff, building occupants, and visitors by addressing various hazards that can arise during cleaning activities. Types of hazards that our team deal with include: chemical, biological, physical, ergonomic and environmental hazards.

Our team undertake:

Hazard identification
Risk assessments
Training and education
Safe work practices
Emergency preparedness
Documentation and reporting of hazards

Hygiene & Sanitary Services

MA offers a wide range of hygiene and sanitary services designed to maintain a clean, healthy, and safe environment in various settings. These services are essential for preventing the spread of germs, ensuring compliance with health regulations, and promoting overall well-being. Our hygiene and sanitary services include:

Regular Cleaning, Disinfection and Maintenance
Hand Hygiene Solutions
Feminine Sanitary Disposal
Nappy Disposal
Urinal Cleaning and Disinfecting
Sanitisation of High-Traffic Areas
Waste Management and Disposal
Deep Cleaning Services
Hygiene Audits and Assessments

Asset Management

Effective asset management is essential to maximise the value, efficiency, and lifespan of assets. At MA Services Group we provide the following asset management services:

Asset Audit & Condition Assessments: We provide regular asset audits and condition assessments to understand the current state and performance of your assets. This involves systematically inspecting and evaluating the physical and operational condition of assets to identify any issues, maintenance needs, or opportunities for improvement. These assessments help in planning maintenance activities, budgeting for repairs or replacements, and ensuring compliance with regulatory requirements.

Asset Verification: As part of our asset verification services we physically verify the existence, location, and condition of assets. This ensures that the asset register accurately reflects the current status of all assets. It helps in preventing asset misplacement or theft, ensuring proper utilisation, and maintaining accurate financial records.

Asset Register: We provide comprehensive and up-to-date records of all assets owned by a business including details such as asset descriptions, acquisition dates, locations, conditions, and maintenance histories.

Lifecycle Management: We oversee assets from acquisition to disposal. This includes planning and budgeting for asset procurement, monitoring usage and performance, scheduling regular maintenance, and determining the appropriate time for asset replacement or disposal. Effective lifecycle management helps in optimising asset utilisation, reducing downtime, and minimising total cost of ownership.

MA helps to ensure your assets are efficiently managed, maintained, and utilised, ultimately contributing to improved operational performance and cost savings.

Car Park Services

MA provides car park maintenance services encompass a variety of tasks designed to ensure that parking facilities are safe, clean, and well-maintained for users. These services help extend the lifespan of the car park, enhance its appearance, and prevent potential hazards. Our car park maintenance services include:

Surface Cleaning and Sweeping: Regular cleaning and sweeping of the car park surface to remove debris, dirt, and litter, maintaining a clean and welcoming environment.

Line Marking and Repainting: Ensuring that parking spaces, directional arrows, pedestrian walkways, and other markings are clearly visible and regularly repainted as needed.

Pothole and Crack Repairs: Prompt repair of potholes, cracks, and other surface damages to prevent further deterioration and ensure a smooth driving surface.

Lighting Maintenance: Regular inspection and replacement of lighting fixtures to ensure adequate illumination for safety and security, particularly during nighttime hours.

Signage Maintenance: Installing and maintaining clear and visible signage for directions, parking restrictions, and safety instructions.

Drainage and Water Management: Ensuring that the car park has proper drainage to prevent water accumulation, which can cause damage and pose safety hazards.

Inspections and Repairs: Conducting regular inspections of the car park barriers, and supports, and performing necessary repairs to maintain safety standards.

Landscaping and Groundskeeping: Maintaining any landscaped areas around the car park, including trimming bushes, mowing grass, and removing weeds.

Graffiti Removal and Vandalism Repair: Prompt removal of graffiti and repair of any vandalism to maintain the car park's appearance and safety.

By engaging MA Services Group to manage your car park, facility managers can ensure that parking areas remain safe, functional, and aesthetically pleasing for all users.

Documentation Management Services

We provide solutions to support the management, control and cloud-based storage of critical and compliance documentation. This includes built drawings, maintenance services reports, compliance reporting and library structures. These solutions aim to support accreditation requirements for client service delivery.

Electrical, Mechanical & Hydraulic Services

Electrical Services

Our Electrical Services include the full manufacturer & compliance requirements for all maintenance of electrical assets. This includes but is not limited to main and distribution switchboards, testing & tagging of portable electrical equipment, and general power such as power points & lighting. Additionally, we provide all essential services compliance requirements, such as generators, emergency and exit lighting, lift monitoring and uninterrupted power supplies (UPS).

Our Electricians are fully trained and are licenced accordingly to the equipment they are qualified to work on, along with specific State/Territory registration requirements.

Mechanical Services

We provide a full suite of maintenance for mechanical assets such as chillers, boilers, air handling units, split systems and more. We also provide Building Management Services that support these systems, and additionally, perform air monitoring testing and commissioning that conforms with each State and Territory’s requirements. This service can then be modified to suit specific industries.

Hydraulic Services

Our Hydraulic Maintenance Services include all routine maintenance requirements on plumbing assets such as boilers, general plumbing (toilets, sinks etc) and compliance testing on backflow prevention devices in a commercial setting.

Fire and Life Safety Services

As fire & life safety in all buildings are heavily regulated, we provide a comprehensive approach to ensuring a building owner’s assets conform and are certified in accordance with the Buildings Occupancy Certificate.

Our Fire & Life Safety Maintenance Services includes the provision of services to all fire systems such as fire panels, communication systems, sprinkler and hydrant systems and annual essential services that report to the requirements of each State and Territory.

Grounds and Garden Management

No two landscapes, gardens or surroundings are alike, so every job requires a tailored service. For this reason, our grounds maintenance services consist of the specialists required for your garden and your individual garden maintenance needs.

MA Services Group provides the following Grounds and Garden management services:

Garden landscaping
Lawn mowing
Hedge trimming & pruning
Weeding and weed management
Watering
Rubbish removal

What our Client's Say

MA Services Group are extremely responsive and focused on understanding our protective security needs.

Chris Anderson
Geelong Ports

What is the SOCI Act, and how does it impact critical infrastructure protection?

The Security of Critical Infrastructure (SOCI) Act establishes a framework for identifying and managing risks to Australia’s critical infrastructure. It imposes obligations on asset owners and operators to safeguard systems, respond to threats, and enhance resilience against cyber, physical, and operational risks.

What are the key obligations for critical infrastructure entities under the SOCI Act?

Key obligations include:

Registering assets with the Critical Infrastructure Register.
Providing information for risk assessments and compliance monitoring.
Complying with mandatory cyber incident reporting within set timeframes.
Developing and maintaining risk management programs tailored to their sector.

What types of assets are covered under the SOCI Act?

The SOCI Act applies to assets deemed critical across sectors such as energy, water, health, transportation, financial services, and telecommunications. The government may designate additional assets if they are deemed critical to national security or economic stability.

What are the penalties for non-compliance with the SOCI Act?

Non-compliance can result in significant penalties, including fines, enforcement actions, and reputational damage. The government also has emergency powers to direct operators to take specific actions to mitigate risks.

How can organisations ensure compliance with the SOCI Act?

Organisations can ensure compliance by:

Conducting regular risk assessments and vulnerability analyses.
Implementing robust security and resilience measures.
Establishing clear incident response protocols.
Staying updated with regulatory changes and industry best practices.
Partnering with experienced advisors and service providers can further help navigate compliance and enhance infrastructure protection.

How does the SOCI Act impact cybersecurity requirements for critical infrastructure?

The SOCI Act requires critical infrastructure entities to implement cybersecurity measures that protect against cyber threats. This includes developing and maintaining a Cybersecurity Risk Management Plan, reporting cybersecurity incidents, and ensuring systems are resilient to emerging cyber risks.

What is the Critical Infrastructure Register, and how does it work?

The Critical Infrastructure Register is a government-maintained database that tracks critical infrastructure assets across various sectors. Entities must register their assets to ensure they are subject to the SOCI Act's security requirements, enabling the government to assess and support national infrastructure resilience.

How does the SOCI Act define a "critical" infrastructure asset?

A critical infrastructure asset is any system, service, or facility that is vital to the nation’s security, economy, or public welfare. These assets are designated based on their importance to public health, safety, or national security and may include facilities such as power plants, water systems, and financial institutions.

What role does the government play in overseeing compliance with the SOCI Act?

The Australian Government plays an active role in overseeing compliance by conducting audits, providing guidance, and enforcing penalties for non-compliance. It also collaborates with critical infrastructure operators to enhance national resilience through risk assessments, sharing information, and providing support in case of incidents.

How do risk management programs under the SOCI Act improve infrastructure resilience?

Risk management programs help infrastructure owners identify vulnerabilities, assess risks, and implement mitigation strategies to protect their assets from threats. These programs ensure that critical infrastructure can continue operating in the face of cyberattacks, natural disasters, or other disruptions, thereby enhancing national security and economic stability.

How can your services help my organisation comply with the SOCI Act?

Our services are designed to ensure full compliance with the SOCI Act by providing comprehensive risk assessments, vulnerability analysis, cybersecurity strategies, and developing tailored resilience plans. We help you identify critical infrastructure assets, assess risks, and implement the necessary security measures to meet SOCI requirements.

What is the process for registering critical assets with the SOCI Act, and can you assist?

We guide you through the process of registering your critical infrastructure assets with the Critical Infrastructure Register, ensuring all necessary documentation is submitted correctly and on time. Our team ensures that your assets are fully compliant with SOCI regulations and provide ongoing support to maintain this compliance.

How do you support organisations in meeting cybersecurity requirements under the SOCI Act?

We offer expert cybersecurity services that include risk assessments, the development of robust Cybersecurity Risk Management Plans, and the implementation of advanced protection measures. Additionally, we provide incident response support and help ensure your systems are prepared for any cyber threats, as required by the SOCI Act.

How can your risk management services enhance the resilience of my infrastructure?

Our risk management services focus on identifying potential threats, assessing vulnerabilities, and implementing effective mitigation strategies. We work with you to create a comprehensive risk management program that not only meets SOCI compliance but also strengthens your infrastructure’s resilience to cyberattacks, natural and man centric emergencies, and other disruptions.

Do you provide ongoing support for SOCI Act compliance and infrastructure protection?

Yes, we offer ongoing monitoring, audits, and support to ensure that your infrastructure remains compliant with SOCI requirements. Our team provides continuous assessments, updates to risk management programs, and real-time response capabilities to help you maintain the highest level of security and resilience.

Critical Infrastructure

MA Services Group delivers bespoke security solutions that enhance operational resiliency, safeguarding your critical infrastructure and ensuring long-term safety and compliance.

Security Services

Cleaning Services

General Cleaning

Waste Management

Pest Control

Cleaning Inspections

Hazard Management

Hygiene & Sanitary Services

Maintenance Services

Asset Management

Car Park Services

Documentation Management Services

Electrical, Mechanical & Hydraulic Services

Electrical Services

Mechanical Services

Hydraulic Services

Fire and Life Safety Services

Grounds and Garden Management

Trusted by

Why Choose Us

Proven Experience

Customised, Comprehensive Solutions

Innovative Technology & Best Practices

Commitment to Resilience

Global & Local Knowledge & Regulatory Expertise

Customised Client Partnerships

Trusted Track Record

Continuous Improvement

Focus on Cost-Effective Solutions

24/7 Support and Monitoring

What our Client's Say

Ready to Secure Your Critical Infrastructure?

FAQs