Aviation and Maritime

MA Services Group experience in Transport Security Protection including Aviation Security, Maritime Security and Cargo Screening has a unique combination of specialised operational and management background teams with extensive knowledge within the regulated TSP environment with our (TSP) Security Guard Services and Screening officers providing a high degree of virtue in our client and customer service.

Security Officers

MASG Aviation screening officers play a crucial role in ensuring the safety and security of the maritime and aviation industry by conducting security screening of passengers, baggage, and cargo. Each MASG Screening Officer holds a Certificate II in Transport Security Protection. This qualification provides the necessary skills and knowledge to effectively carry out security screening functions in accordance with national and international aviation security regulations. MASG Screening officers provide the following services:

Passenger screening
Baggage screening
Cargo screening
Personnel and vehicle screening
Access control
Surveillance and monitoring
Emergency response
Customer services and assistance

Customer Service

We provide a range of customer service duties including:

Managing queues
Assisting people with special needs
Preparing passengers for screening
Assisting passengers with wayfinding

Roving Patrols

Roving patrols are a crucial component of airport and maritime security, designed to maintain a visible security presence, deter potential threats, and respond quickly to incidents. These patrols are conducted by security personnel who move continuously through facilities, covering various areas to ensure comprehensive surveillance and protection.

MASG provides the following roving patrol services:

Random patrols: Patrol routes and schedules are often varied to prevent predictability and ensure comprehensive coverage.
Surveillance and Monitoring: Security personnel observe for suspicious behaviour, unattended baggage, and other potential security threats.
Incident Response: Patrols are prepared to respond quickly to emergencies such as medical incidents, security breaches, or accidents.
Gatehouse Security: They monitor and secure access points, gates, and perimeters to prevent unauthorised entry.
Hazard Identification: Officers identify and report potential safety hazards such as spills, broken equipment, or other conditions that could pose risks.
Customer assistance: Patrol officers often assist passengers and visitors with directions, information about airport services, and general inquiries.

Car Park Management

Effective car park management at an airport involves a combination of traffic flow management, security measures, customer service, technology integration, and environmental considerations. MASG address these so the airport and maritime industry can provide a safer, more efficient, and user-friendly parking experience for travelers and staff, ultimately contributing to smooth operations.

Our team provide the following car park management services:

Traffic Flow Management

Entrance and Exit Control: Regulating vehicle movement through controlled entry and exit points to avoid congestion.

Security and Safety

Surveillance: we provide electronic security solutions such as CCTV and control room monitoring systems and staff
Patrols: Conducting regular security patrols to deter criminal activity and provide assistance if needed.

Customer Service

Assistance Points: Our staff man customer service kiosks where drivers can seek assistance, ask for directions, or report issues.
Valet Services: Offering valet parking services to provide convenience for travellers, especially those in a hurry or with mobility issues.

Electronic Security

We design, install, and commission all integrated Electronic Security systems. Our expertise in the Electronics Security solutions domain allows us to offer Aviation and Maritime clients unique solutions specific to their business environment.

Our Electronic Security Solutions include:

CCTV Camera Installation
Alarm System Installation, Monitoring and maintenance
Solar Cameras
Fog Cannons
Video Analytics including: facial recognition, behaviour analysis & object detection
Biometric access control solutions including fingerprint/iris scanners and facial recognition
Card readers
Intrusion detection systems such as motion and infrared sensors and microwave barriers
PA and intercom systems

Controlled area establishments & Management

Establishing sterile areas, an area that has been searched for any threat and has restricted access after establishing sterile area.

Prevention of prohibited items, dangerous goods and weapons entering a controlled area

Screening passengers for Prohibited items, dangerous goods and weapons entering sterile area to board and aircraft or vessel.

General Cleaning

We are proud to provide a full range of cleaning services to the aviation and maritime industries including:

General Cleaning

This includes vacuuming, mopping, dusting, washing, window cleaning and wiping surfaces in the following spaces:

Terminals
Control towers
Lounges
Restrooms
Pantries and breakout areas
Lifts and escalators
Staircases & emergency exit routes
Car Parks
Office Spaces – Boardrooms, Workspaces

Deep Cleaning

Vacuuming all carpets thoroughly (moving furniture if necessary)
Detailed mopping and scrubbing of all floors
Cleaning light switches, fixtures, and door handles
Cleaning inside appliances (microwave, fridge, etc.)
Comprehensive bathroom and toilet cleaning
Sanitising computer keyboards & screens
Dusting vents, baseboards, ledges, etc
Sanitising all surfaces with effective green cleaning agents

Specialised Periodical Cleaning Services

Strip And Seal
Floor Buffing
Floor Scrubbing
Floor Polishing
External Façade Cleaning
High Cleans
Steam Cleaning
CCTV Camera Cleans

Waste Management

We provide comprehensive waste management services to maintain a clean and environmentally friendly workspace. These services include:

Customised Waste Management Plans
Waste collection and segregation
Collection, sorting, and processing of recyclable materials
Safe Disposal of Hazardous Waste
Waste Minimisation Strategies
Compliance with Environmental Regulations
Monitoring and Reporting
Emergency Waste Cleanup

Pest Control

We provide comprehensive pest control services to help maintain a clean, healthy, and pest-free environment. These services encompass various techniques and methods to prevent, manage, and eradicate pest infestations, ensuring the safety and comfort of employees and clients. Our Pest control services include:

Pest Inspection and Identification
Customised Pest Control Plans
Integrated Pest Management (IPM): a long-term prevention strategy including a combination of biological, physical, and chemical methods to manage pests in the most environmentally friendly way possible.
Safe and Effective Pest Treatment: this may include the application of pesticides, insecticides, rodenticides, and other control agents.
Preventive Pest Control Measures
Rodent, Insect and Bird Control
Pest Monitoring and Reporting
Emergency Pest Control Services

Cleaning Inspections

Cleaning inspection services are vital for maintaining high standards of cleanliness and hygiene. These services involve thorough evaluations of cleaning processes, ensuring that all areas meet specified cleanliness standards. Inspections help identify issues, verify compliance, and provide feedback for continuous improvement.

Our team undertake:

Routine Inspections
Quality Assurance Inspections
Specialised Inspections
Post-Cleaning Inspections

Hazard Management

Cleaning hazard management involves the systematic identification, assessment, and mitigation of risks associated with cleaning processes. These services ensure a safe and healthy environment for cleaning staff, building occupants, and visitors by addressing various hazards that can arise during cleaning activities. Types of hazards that our team deal with include: chemical, biological, physical, ergonomic and environmental hazards.

Our team undertake:

Hazard identification
Risk assessments
Training and education
Safe work practices
Emergency preparedness
Documentation and reporting of hazards

Hygiene & Sanitary Services

MA offers a wide range of hygiene and sanitary services designed to maintain a clean, healthy, and safe environment in various settings. These services are essential for preventing the spread of germs, ensuring compliance with health regulations, and promoting overall well-being. Our hygiene and sanitary services include:

Regular Cleaning, Disinfection and Maintenance
Hand Hygiene Solutions
Feminine Sanitary Disposal
Nappy Disposal
Urinal Cleaning and Disinfecting
Sanitisation of High-Traffic Areas
Waste Management and Disposal
Deep Cleaning Services
Hygiene Audits and Assessments

Asset Management

Effective asset management is essential to maximise the value, efficiency, and lifespan of assets. At MA Services Group we provide the following asset management services:

Asset Audit & Condition Assessments: We provide regular asset audits and condition assessments to understand the current state and performance of your assets. This involves systematically inspecting and evaluating the physical and operational condition of assets to identify any issues, maintenance needs, or opportunities for improvement. These assessments help in planning maintenance activities, budgeting for repairs or replacements, and ensuring compliance with regulatory requirements.

Asset Verification: As part of our asset verification services we physically verify the existence, location, and condition of assets. This ensures that the asset register accurately reflects the current status of all assets. It helps in preventing asset misplacement or theft, ensuring proper utilisation, and maintaining accurate financial records.

Asset Register: We provide comprehensive and up-to-date records of all assets owned by a business including details such as asset descriptions, acquisition dates, locations, conditions, and maintenance histories.

Lifecycle Management: We oversee assets from acquisition to disposal. This includes planning and budgeting for asset procurement, monitoring usage and performance, scheduling regular maintenance, and determining the appropriate time for asset replacement or disposal. Effective lifecycle management helps in optimising asset utilisation, reducing downtime, and minimising total cost of ownership.

MA helps to ensure your assets are efficiently managed, maintained, and utilised, ultimately contributing to improved operational performance and cost savings.

Car Park Services

MA provides car park maintenance services encompass a variety of tasks designed to ensure that parking facilities are safe, clean, and well-maintained for users. These services help extend the lifespan of the car park, enhance its appearance, and prevent potential hazards. Our car park maintenance services include:

Surface Cleaning and Sweeping: Regular cleaning and sweeping of the car park surface to remove debris, dirt, and litter, maintaining a clean and welcoming environment.

Line Marking and Repainting: Ensuring that parking spaces, directional arrows, pedestrian walkways, and other markings are clearly visible and regularly repainted as needed.

Pothole and Crack Repairs: Prompt repair of potholes, cracks, and other surface damages to prevent further deterioration and ensure a smooth driving surface.

Lighting Maintenance: Regular inspection and replacement of lighting fixtures to ensure adequate illumination for safety and security, particularly during nighttime hours.

Signage Maintenance: Installing and maintaining clear and visible signage for directions, parking restrictions, and safety instructions.

Drainage and Water Management: Ensuring that the car park has proper drainage to prevent water accumulation, which can cause damage and pose safety hazards.

Inspections and Repairs: Conducting regular inspections of the car park barriers, and supports, and performing necessary repairs to maintain safety standards.

Landscaping and Groundskeeping: Maintaining any landscaped areas around the car park, including trimming bushes, mowing grass, and removing weeds.

Graffiti Removal and Vandalism Repair: Prompt removal of graffiti and repair of any vandalism to maintain the car park's appearance and safety.

By engaging MA Services Group to manage your car park, facility managers can ensure that parking areas remain safe, functional, and aesthetically pleasing for all users.

Documentation Management Services

We provide solutions to support the management, control and cloud-based storage of critical and compliance documentation. This includes built drawings, maintenance services reports, compliance reporting and library structures. These solutions aim to support accreditation requirements for client service delivery.

Electrical, Mechanical & Hydraulic Services

Electrical Services

Our Electrical Services include the full manufacturer & compliance requirements for all maintenance of electrical assets. This includes but is not limited to main and distribution switchboards, testing & tagging of portable electrical equipment, and general power such as power points & lighting. Additionally, we provide all essential services compliance requirements, such as generators, emergency and exit lighting, lift monitoring and uninterrupted power supplies (UPS).

Our Electricians are fully trained and are licenced accordingly to the equipment they are qualified to work on, along with specific State/Territory registration requirements.

Mechanical Services

We provide a full suite of maintenance for mechanical assets such as chillers, boilers, air handling units, split systems and more. We also provide Building Management Services that support these systems, and additionally, perform air monitoring testing and commissioning that conforms with each State and Territory’s requirements. This service can then be modified to suit specific industries.

Hydraulic Services

Our Hydraulic Maintenance Services include all routine maintenance requirements on plumbing assets such as boilers, general plumbing (toilets, sinks etc) and compliance testing on backflow prevention devices in a commercial setting.

Fire and Life Safety Services

As fire & life safety in all buildings are heavily regulated, we provide a comprehensive approach to ensuring a building owner’s assets conform and are certified in accordance with the Buildings Occupancy Certificate.

Our Fire & Life Safety Maintenance Services includes the provision of services to all fire systems such as fire panels, communication systems, sprinkler and hydrant systems and annual essential services that report to the requirements of each State and Territory.

Grounds and Garden Management

No two landscapes, gardens or surroundings are alike, so every job requires a tailored service. For this reason, our grounds maintenance services consist of the specialists required for your garden and your individual garden maintenance needs.

MA Services Group provides the following Grounds and Garden management services:

Garden landscaping
Lawn mowing
Hedge trimming & pruning
Weeding and weed management
Watering
Rubbish removal

What our Client's Say

MA Services Group are extremely responsive and focused on understanding our protective security needs.

Chris Anderson
Geelong Ports