Customer Service
Get in touch with us for personalised Customer Service solutions.
Our Customer Services expand across every State and Territory in the Country, catering to clients within all industries, and of all sizes, ensuring they are all provided with the same first-class customer service.
MASG provides more than just security, we safeguard people, places and reputations through proactive customer service strategies. As your eyes and ears on the ground, our personnel will utilize their comprehensive training and communication techniques to leave a lasting impression and ensure an unforgettable experience for everyone.
A company culture of co-operation and teamwork, developed within a harmonious and respectful workplace motivates our entire team to go above and beyond, always aspiring to cultivate authentic connections through positive interactions.
Our expertise is sought-after in the retail, logistics, healthcare and federal government sectors as well as many other. This diversity reflects our adaptability and commitment to providing tailored solutions to a wide spectrum of enterprises and organisations.
Our Customer Service Staff are always immaculately presented and create a warm and welcoming environment for guests.
Some of our Customer Service Offerings include:
- Guest Marshalls / Safety Officers.
- Ticketing Services / Usher Services.
- Wrist banding / Identification checks.
- Concierge services / Guest Enquiries.
- Broad knowledge of all client’s products, services, and property.
- Emergency response coordination.
- First-level problem determination and resolution.
- Emergency Management – Warden & Chief Warden Training
- Loading Dock Management
- Mail Room Management
- Access Card Activations – Deactivations and Ongoing audits
- Contractor And Visitor Site Induction
- Car Park Management
