Home & Business Security Solutions | Alarm Monitoring & CCTV Cameras

Our A1 Graded Monitoring Operation Centre, powered by Patriot Systems, oversees a wide range of commercial and residential clients’ security systems monitoring nationwide. Equipped with the latest technology, we can monitor all alarm systems, including NBN-enabled, GPRS, IP, and Dialler systems.

Staff Welfare Checks

Our staff welfare check service, integrated with our alarm monitoring system, ensures the safety and well-being of your employees by providing real-time alerts and regular check-ins, giving peace of mind for both employers and staff.

After Hours Call Centre

We offer a direct line to our Monitoring Operations Centre, a service already utilised by several clients. This setup ensures a central point of contact for your business, with our operators handling important calls and forwarding general inquiries via email.

Duress Alarm Monitoring

We can monitor on-site/fixed duress buttons or mobile duress devices. Although this service is mainly used in commercial environments, monitoring duress alarms can be implemented for personal use.

Patriot Reporting Systems

Our A1-graded monitoring centre uses the Patriot reporting system to monitor alarms and CCTV and dispatch responses with follow-up reports. This high-end security monitoring system is easy to use, and clients are provided with a login to complete home security system checks if required.

CCTV Installation

MA Services Group provides our clients with comprehensive surveillance solutions, including the supply and installation of security systems across many sectors. Our highly qualified licensed technicians have extensive experience with CCTV installation for private residences, commercial properties, and government facilities.

MA Services Group leads the way by delivering cutting-edge security solutions to our clients.

We provide premium commercial and residential CCTV installation services tailored to your advanced security needs. Recognised as a trusted name in the industry, we serve millions of customers across Australia. Our expertise spans a wide range of security systems, offering comprehensive home CCTV installation and commercial CCTV installation services.

We've designed a premier security system that ensures your property's safety, offering top brands like Dahua Technology, Axis Communications, and Hikvision cameras. Contact us today to strengthen your protection with our advanced CCTV Installation security solutions.

Integration of Alarm & CCTV Monitoring

An essential part of integrating alarm systems and CCTV monitoring for security services is mapping each site to ensure all CCTV cameras are listed in specific alarm monitoring zones.

When an alarm signal is received, operators can review the CCTV footage to assess any movement.

This approach allows for an environmentally friendly and cost-effective alarm response by reducing the need for vehicle dispatches, particularly for low-level alarms. In cases where a vehicle is necessary, it can still be dispatched, but this method minimises overall costs for the client.

Our Advanced Monitoring and Alarm Services

If an alarm is activated, clients can either be contacted and respond directly to it, or we can immediately contact a patrol vehicle and dispatch it to your location. In some instances, Police may be required, and MASG is authorised with an Alpha Code to dispatch Police for genuine security breaches at your premises.

Furthermore, our operators can monitor CCTV cameras from client sites and use this function to patrol the site virtually or in conjunction with physical alarm response.

Alarm Monitoring is divided into different levels. For example, a dialer is monitored via phone line, and GPRS and IP monitoring, which have different polling rates.

One advantage of GPRS monitoring is that it allows up to three forms of communication between your site and our Monitoring Centre.

In addition, clients can select their desired polling rate. Polling is a function that sends a test signal between your premises and the Monitoring Centre at regular intervals to ensure your alarm system for home security is functioning correctly.

Alarm signals from your premises are sent via a GPRS Unit fitted with a mobile SIM card. These GPRS Units can be fitted with a Single SIM, Dual SIM, or IP Connectivity. The Dual SIM uses two different telco providers, which provide redundancy functionality in the event of a network outage.

With GPRS monitoring, clients can select a Polling Rate. Depending on the level of risk to a property, polling rates can vary from 60 seconds to 24 hours, and the charge rates will vary accordingly.

There are many reasons why people choose security monitoring companies, including:

24/7 Protection

A 24/7 monitored home security system provides peace of mind by ensuring your property is under constant surveillance, even when you're not there.

Immediate Response with Monitored Home Security Systems

You want immediate response in the event of a break-in, fire or other emergency. Alarm monitoring ensures that emergency services are promptly notified.

Extra Protection with a Monitored House Alarm

Extra protection - you may have high-value property or assets and need extra security to protect these.

Security System Installation and Monitoring for Insurance Purposes

You may need professional alarm monitoring services for various insurance purposes, including reduced insurance premiums, increased likelihood of claim approval, compliance with insurance requirements, and protection against liability claims.

Personal Safety Alarm Devices

Some personal safety alarm devices, such as those used for medical purposes, can be connected to professional alarm monitoring centres. Trained officers can then assess the situation and dispatch emergency services if needed.