Clients we have worked with…
Momentum Event Management Pty Ltd & City of Melbourne
This 60-year-old institution in the Melbourne festival calendar attracts in the vicinity of 1.2 million visitors over 4 days. MASG has now completed two Moomba Festivals with the third to follow shortly. We provided security guards for the entire bump-in & bump-out phases; overnight asset protection and complete security management for the 4 days of the festival. Plus additional staff for the Moomba Parade along St. Kilda Road on Labour Day Monday.
Staffing ranged from 30 Security Guards over Bump In & Out stage and 400 over event days. In addition, we supplied three extra Rapid Response Teams at short notice to dissuade volatile teenage racial gangs from entering the Moomba precinct, trying to cause disturbances.
Compared to the previous security provider, MASG were a 200% improvement. The strong relationships built with Momentum Events, the Event Managers of this festival, has led to them giving us greater responsibility with other events in their portfolio.
City of Melbourne New Year’s Eve Fireworks
MASG had 160 guards manning three live sites for the City of Melbourne at Kings Domain (Botanical Gardens); the Treasury Gardens; the Flagstaff Gardens and the notorious South Bank precinct. MASG were able to close the bridge to avoid congestion during fireworks with a record response time of 3 minutes compare to 45 minutes by a different supplier in 2014.
City of Melbourne management commented on our performance as “ It has the best Southbank been in years over New Year’s Eve”
These 180 Security Guards were in addition to the 300 guards covering our commitments on New Year’s Eve 2015.
Momentum Event Management (Aust) Pty. Ltd. is a wholly Australian owned company specializing in Event and Project Management at many of Australia’s major events. Momentum Event Management (Aust) has a wealth of experience in the event industry and has been successfully operating since 1994.
After being let down by another Security Provider we decided to investigate other companies within the market place. We chose M.A. Security and have been using their services since 2014. Over this period of time M.A. Security have provided us with a very high standard of service during the bump in/out and event phases of the following major events:
- New Years Eve (500,000 plus patrons attending) – 2014 to present
- Moomba Festival (400,000 plus patrons attending) – 2014 to present
As time has passed we have built up a strong valued working relationship with M.A. Security because of the following:
- Professional – they have been well organised and equipped to handle any security situations that arose on site at all stages of an event. Their recording system of security incidents allows us to review daily and post event in case we need to attend to an OH&S work/event related incident.
- Experience – supervisors and staff are experienced providers of static or roving Security and their decision making pertaining to any incidents that have arisen has been excellent.
- Understanding – staff and Managers take an interest in how we work on site and what tasks will be performed so they have an understanding of what security issues they may face.
- Flexibility – build schedules for events can be changed at short notice due to weather conditions and contractor availability. M.A. Security as an organisation has shown great flexibility in meeting our changed staffing requirements when this has occurred.
- Ownership – our preference is to work with contractors who take an interest in ensuring a successful event outcome, M.A. Security have provided us with verbal and written feedback that has helped ensure a successful event outcome.
- Leadership – I have had the pleasure of working with Micky Ahuja at four major events (about to be five), we have built a strong honest work relationship and I have found him to be a person who possess high integrity and a strong work ethic.
We can strongly recommend M.A. Security as a Security provider to any organisation that is running events where large numbers of patrons will be in attendance.
Phil Roberts – Momentum Event Management (Aust) Pty Ltd
Totem One Love Group
Stereosonic 2014 & 2015
Totem One Love awarded MASG the Responsible Service of Alcohol (RSA) component and some crowd management responsibilities for both days of this 7 year old festival. The festival attracted over 50,000 patrons during its 2 day run.
Stereosonic 2015 was a marked contrast with one patron losing her life at Sydney’s event to drug abuse. Stereosonic management expressed their concern. MASG responded in a proactive manner to avoid similar incidents. We assisted 117 patrons to first aid stations for ‘well-being checks’, requested Vic Pol to arrest 2 patrons dealing drugs and ejected 5 patrons for violence.
Melbourne Festival 2014 & 2015
This two week arts festival attracts 85,000 visitors. MASG maintained an effective presence as black suited ushers at the Festival Performance Hub during this period whilst simultaneously executing RSA duties with this performing arts loving crowd.
In addition, we provided asset protection guards for the construction as well as the dismantling of the Hub facility. MASG is favourite to be awarded this contract again for 2016.
MASG’s growing reputation as a provider of security services to the cultural industries has seen us awarded Adelaide Festival 2016.
As a way of introduction, I am the Head of Operations at the Melbourne Festival, Melbourne’s international Arts Festival which is held during October each year.
As part of our programming brief, we undertake the building of a Hub precinct which is used as a venue for our contemporary music program. The precinct has a capacity of 1850 across 2 venues – a purpose built room primarily used for international bands and a Spiegeltent which is utilised for cabaret and house shows. As an adjunct to the performance spaces, the Hub precinct uses a significant deck area as a social space for our audience, artists and Festival goers.
Over the past two years we have been fortunate enough to use M.A. Security to manage our security needs. I am thoroughly impressed with the way this company work with our operational staff and our audiences and general public to preserve a safe and secure experience. Micky and his team understand the type of audience we attract to the Festival and their approach and way of managing situations is subtle and considered which ultimately creates a positive experience for all.
I am happy to recommend M.A. Security for your security needs.
City of Melbourne
City Of Melbourne Events
MASG services City Of Melbourne outdoor events including Melbourne Music Week, Melbourne Spring Fashion Week, Christmas Festival, Docklands Winter Fireworks and Sunset Series.
We provided security officers for Bag Checks, Main Stage, Screening, Crowd Control and Event Control Centre Liaison.
This series of events in Melbourne CBD has assisted us in establishing strong relationships with City of Melbourne and Victoria Police.
MA Security Guards have been engaged by Events Melbourne, City of Melbourne (or via subcontract) for a number of public events including New Year’s Eve, Moomba, Christmas Festival, Melbourne Spring Fashion Week, Melbourne Music Week, Docklands Winter and Sunset Series.
The MA Security team provide an exceptional service for all security, crowd control and asset protection needs. MA staff are friendly, approachable and highly flexible for a variety of situations and on site event requirements.
The MA approach to assessing event requirements and implementing effective solutions is a credit to the passion and enthusiasm of the MA team.
MA Security consistently provides a high level of service both in pre event planning and on site delivery, ensuring the successful and safe event for all stakeholders involved.
I would have no hesitation in recommending MA Security for any event security requirements, large or small.
Craig Eloranta – Manager – Melbourne Celebrations – Events Melbourne
Chinese New Year Committee
M.A. Security Guards provided security from the New Years Eve Countdown to the “Awaken The Dragon” parade of this annual festival that attracts upwards of 30,000 visitors to the City of Melbourne.
Security services provided ranged from static and roaming guards; dedicated RSA guards; to traffic management escorting the “Dancing Lions” and 75 man long Dragon parade through central Melbourne.
Once again M.A. Security Guards demonstrated their penchant for big occasion events; flexibility and appreciation of cultural diversity in making this a safe and memorable event for client, patrons and stakeholders.
Melbourne Recital Centre
Summersalt Festival 2015
This multi site eclectic performing arts festival covered 81 events across 30 days, involving 738 performers in 26 locations had an audience visitation figure of 135,000! M.A. Security Guards provided static guards whilst enforcing RSA restrictions. M.A. Security Guards also provided corporate attired security guards for the launch with Victorian Minister for Creative Industries, Martin Foley launching the festival.
Collingwood Football Club
M.A. Security Guards has the good fortune to be the sole security provider for this historic AFL club.
We manage the match day Supporters Clubroom functions at their home base at the Holden Centre (nee Westpac Centre). Similarly we provide corporate guards for every function or event held at the Holden Centre; as well as security officers to monitor the Junior Football Clinic Days and pre-season training sessions.
In addition we manage the 9 VFL match days with crowds ranging from 500 to 7,000 (against traditional VFL rivals); and any functions held at their old home ground Victoria Park in Abbotsford. Our security officers have the benefit of interacting with traditional “one eyed” AFL supporters and exposure to a club bred core culture. Our security officers understand the mindset of sports fans and uncompromising deliver customer service while maintaining public safety and an enjoyable experience for all participants.
Midsumma Festival & LGBT Pride March
We value equality and respect each and all. Love is Equal and our Security Guards were thoroughly inducted to made aware of the LGBT community and the threats affecting this community and its events.
MASG provided security for the 21st Midsumma Carnival & T Dance event. This is an unticketed, open event with no fixed entry points and an estimated crowd of 100,000 revellers from the LGBT community flocking to the Alexandra Gardens
MASG provided a range of services from general public safety; customer service functions; RSA management; monitoring safety of the carnival attractions; maintaining production centre integrity; monitoring crowd density and enacting crowd crush mitigation protocols.
Our success here was followed with the Pride March on the 31st January where our security officers were posted along the length and breadth of the march route from Fitzroy Street, St Kilda terminating at the Catani Gardens.
MASG Managing Director and General Manager worked as Covert Security Guards and with the assistance of Vic Pol forced a group of protesters to leave the marching area.
MASG maintained public safety and provided an effective presence without making the participants feel they were being policed.
It is with great pleasure that I recommend M.A Security for their professionalism, quick response and incident management.
Having worked with Micky, Margie and the M.A Security team on multiple events, both large and small scale, no event is too extreme or unknown to them. Micky and Margie are very diligent, thorough and approachable and this clearly resonates with their staff.
It is nice to know that there is a highly reliable and competent security team that can support you in various instances during events without questioning when or how they will react. This is why M.A Security have always exceeded expectations.
It has been great working with M.A Security and I’m sure any company would be extremely satisfied working with them.
Helen Papadomanolakis – Production Manager – Midsumma Festival Inc.
Cancer Council Victoria Relay for Life Events
Relay for Life
MASG commenced our relationship with Cancer Council Victoria in 2012 when we were awarded security services for one Relay for Life event. Our team efforts were recognised and awarded with six events in 2013, eight in 2014 and ultimately a state contract for Victoria with 72 events in 2015.
The state contract with 4,000 hours and 72 events is a good opportunity for MASG to commence team bonding and training by rostering new recruits and supervisors together. New recruits are trained to understand MASG’s culture and how to perform in our major events.
MA Security Guards were originally engaged on an event by event basis over the past 5 years, providing on the day security to Relay For Life events in Victoria. In 2015 they commenced a preferred supplier agreement for 18 months to cover up to 70 events across Victoria each year. The RFL events are overnight running between 18-24 hours and range between 200-4,000 registered participants and the general public.
MA Security have proven to be a reliable, professional supplier, who take on board feedback and immediately action changes when required. The service has been of a high standard and the interaction of their staff to both employees of Relay For Life and the general community members who attend the public events has met the expectations of the organisation. The staff of MA Security have also provided general event assistance at the end of every event with bump out duties, which goes above the general service of the contract.
Lisa Westphal – Program Manager – Relay For Life – Cancer Council Victoria
City of Maribyrnong
City of Maribyrnong Events
MASG have been servicing various events and festivals for the City of Maribyrnong for the past three years including their main event City Of Maribyrnong New Year’s Eve Fireworks.
We attended several meetings and recognizing council concerns we rostered a few Sudanese Security Guards to represent and communicate with the Sudanese Community.
We also took charge of Traffic Management services and area warden duties.
Our strong relationship with City of Melbourne and Maribyrnong has assisted us in winning event services agreement for Wyndham City Council and Melton City Council.
Maribyrnong City Council has engaged the services of MA Security for the past three years on a variety of festivals, events and corporate functions.
MA Security has provided an exceptionally professional service to all levels of the organisation and has delivered to a very high standard security personnel for 50 people to the 20,000 patrons that attend our NYE event.
The staff at MA Security are diligent workers, have excellent communication skills, are well mannered, can be trusted and show a high level of respect and maturity with all aspects of their work.
I have found MA Security to be flexible with last minutes changes and rigorous with paperwork and follow up on all contracts they have undertaken with Maribyrnong City Council.
I have no hesitation in recommending MA Security for this contract.
Susie Wickes – Coordinator Activation and Relationship Management – City of Maribyrnong
Amazon Fulfilment Centre-Dandenong South
Amazon Global has changed the way we shop and the expected time taken to receive our purchases. For its fulfilment centres, the challenge is to pick, pack and deliver goods to their customers with minimal mistakes and in a timely and effective manner.
To support Amazon’s mission of “customer obsession” in 2018 MASG was engaged to provide a concierge, security and loss prevention solution to meet the needs and outcomes of their logistics operations which is ultimately about driving sales.
This is exactly the standard and commitment I want to see in a team. You have all taken onboard my standards, understood my expectations and taken initiative when needed.
I have confidence that should any situation arise we have a team in place to deal with it.
Nikki Street, Loss Prevention Manager