Home banner image

Security

Assured Security

MASG has all the necessary experience, capability and resource capacity to deliver our clients’ requirements. We currently service a broad range of clientele across Australia, including national and international brands, providing end to end security services.

Our capabilities are:

  • Customer Service Officers
  • Static Guards
  • Patrol Guards
  • Loss Prevention Officers
  • Control Room Operators
  • Monitoring Access Control Systems
  • Alarm Response Services
  • BMS Monitoring
  • CCTV Operations
  • Access Control Management and Card Issue
  • Management of Keys
  • Traffic Management
  • Screening Services
  • Employee, Contractor and Visitor Escorts
  • Event Services
  • Close Personal Protection Services
  • Chief Warden & Emergency Evacuation
  • First Aid Response
  • Site Maintenance Reporting
  • Asset Protection
  • Mail Screening
  • Concierge
  • Anomalies Reporting

Guarding and Security Services

We have an established guarding and security team, who are trained, qualified professionals with multiple years’ experience in the security industry. The deployment of our guard and corporate security team is tailored through individual client contract service delivery plans to meet the requirements, expectations and operating environments of our clientele.

Our guarding and security services include:

  • Visitor & Contractor Management and Escorts
  • Information and Customer Services
  • Concierge Services
  • Building Maintenance and Management Services
  • Building Patrols
  • Gatehouse Security
  • Access Control Management
  • Mail Room and Courier Services
  • Facility Services and Bookings
  • Meeting Room Management and Set Up
  • Loading Dock Management
  • Regulate Visitor Parking
  • Emergency Response Management
  • Tenant Interface
  • Patrol Services
  • Incident Reporting, Shift Reporting, Safety And Hazard Reporting

PATROLs

Our approach to patrol services is built on a boutique model placing a high emphasis on attention to detail. Traditional patrol services are heavily dependent on servicing a large number of clients within a certain range.

Our 24/7 National Operations Centre (NOC) responds to and actions reactive work orders and has patrol resources available for urgent responses. MASG provides the security services 24 hours a day, 365 days a year.

Our service is designed to build a specific solution on a client by client basis. Each vehicle is dedicated to a limited number of sites and in certain instances a vehicle is dedicated to only one client. Further to this we also work closely with our Electronic Solutions Team to develop patrol solutions that are more effective than the traditional model.

Our response call out service is built on the foundations of this model. Our patrols are readily available to respond effectively due to the minimal allocation of sites per vehicle model and the sound understanding and attention to detail each patrol officer has within their designated route.

We utilise our own fully integrated state of the art alarm response system that automatically tracks and directs our closest available patrol vehicles and staff to alarm activations at the touch of a button, ensuring you receive the most time effective response and transparent service.

Events

  • Crowd Control
  • Event Management Planning
  • Emergency Evacuation
  • Responsible Service Of Alcohol (RSA)
  • Security Overlays
  • Mosh Pit Management
  • High Risk Crowd Management
  • Major Event Security
  • Vehicle and Bag Inspectors
  • Pedestrian Traffic Flow
  • Traffic Management
  • Risk Assessments

SPECIALISED SOLUTIONS

MASG has extensive experience on delivering a range of solutions to many different clients and projects.
Specific experience and capabilities that MASG can offer include the following.

  • Risk Management
  • Industrial Issue Management
  • Brand Protection
  • AGM Security
  • Data Analysis
  • Access Control
  • Mustering Systems
  • Perimeter Detection
  • Patrol Services

Short Notice & Surge Requests

MASG provides security services 24 hours a day, 365(6) days a year. Outside of normal hours, the 24/7 National Operations Centre (NOC) both responds and actions reactive work orders, and has resources available for additional emergency staffing.

The NOC can activate immediate casual response to any site and coordinate surge requests at the direction of the account manager or appropriate  representative.

The team utilises a range of tools and software which allows the best deployment options for both security officers and patrols.

The team also has all the appropriate systems in place to manage all escalation points that need to be followed during specific incidents. Our online rostering system, supports our ability to dispatch the right personnel.  Our management teams are trained and inducted on site to be readily available for any surge requirements needed.

Most ad-hoc requests received are fulfilled within an hour’s notice and our team actively communicates with client representatives to ensure that they are kept up to date in the fulfilment of each shift.

Security

  • Control Room Operators
  • Response Teams
  • Alarm Response
  • Air-Conditioning, Utilities & Plant Room Monitoring
  • Access Control Management and Card Issue
  • Key Management
  • Employee, Contractor and Visitor Escorts & Management
  • Chief Warden & Emergency Responsibilities
  • First Aid
  • Building Maintenance Response
  • Concierge
  • Anomalies Reporting
  • Static & Roving Guards
  • Asset Protection
  • Mail Screening
  • Patrol Services

Retail

  • Loss Prevention
  • Covert Operatives
  • Customer Service Officers
  • Door Greeters
  • Intelligence Analysts
  • Duress Response & Lone Worker Support Services
  • Store Opening & Closing Services
  • Merchandise Protection Support