Retail Specialists.

Loss prevention is our business.

Consistent with our philosophy of being a comprehensive security and risk mitigation provider, we have an established and dedicated team specialising in Loss Prevention and Retail security services.

Our Loss Prevention and Retail Security Service division has extensive experience in delivering a magnitude of retail security services including uniform and covert loss prevention officers, door greeters, customer service officers, static guards, brand protection and control room operations, including CCTV monitoring, reporting, investigations and consultation services.

Our Team

Our Loss Prevention team are qualified and trained professionals who have proven experience in the retail industry, across a number of different operation formats, including supermarkets, shopping centres, specialty retailers, department and discount stores, pharmacies and liquor outlets. The team come from diverse backgrounds and are carefully selected and trained to perform the role to the highest standard.

Our experience and knowledge in the retail industry gives us the edge above our competitors as we understand the specific business needs and value the importance of providing a reliable service and continuity of staff.

We have a vast and proven background in this sector and currently service with many blue-chip retail brands across Australia. Our longevity in the industry, has provided us have a large established network and rapport with retail associations and Police.

We are passionate about helping your business reduce shrinkage; our trained team
can assist you with professional advice about how to better protect your stock.

Education and Awareness

With a strong focus on customer service, our specialised team work with your staff to promote a positive loss prevention culture and assist with enhancing their security awareness. We work closely with both management and staff to identify key areas of high shrinkage through data analysis and offer solutions to assist in managing your merchandise.

All of our team are able to identify risks and issues in security and can report these immediately TrackTik.

Safety is paramount to our Loss Prevention Officers, the team are fully trained and experienced in dealing with offenders and potentially risky situations. Through regular training, our team are have the capability and greater prospect of safe resolution through effective communication, safety and team tactics.

Expertise beyond the shop floor

With extensive and demonstrated experience in the industry and a pool of expert analyst resources we are able to identify new shoplifting trends and assist to quickly identify a large percentage of recidivist offenders. Our close relationship and good rapport with other external authorities and various Police departments ensures we have a high success rate in prosecuting offenders.

Customer Service Security Officers

Increase the effectiveness of your Loss Prevention initiatives by teaming our Covert Loss Prevention Officers with our Customer Service Security Officers (CSSO). Rather than having a disinterested, passive sentry at your point of entry, our CSSOs are proactive, well-groomed and customer service focused professionals specifically trained in Predictive Profiling looking for ‘suspicion indicators’ from potential persons of interest entering your premises.

Having our CSSOs working in conjunction with our LPOs, will maximise your return on investment by the minimisation of your shrinkage losses. Optimise the outcomes of your loss prevention program today by enquiring about the benefits of our integrated Loss Prevention opportunities.

We have an established guarding and security team who are trained, qualified professionals with multiple years’ of experience in the security industry.
It may seem basic, but MASG’s major strength and a unique point of difference is the staff we employ and as such, are most often the first point of contact for both your employees and external customers. We have the ability to deploy large numbers of trained personnel at short who are highly trained, qualified professionals with multiple years’ experience in the security industry. 

RETAIL MANAGEMENT SUPPORT & LOSS PREVENTION SERVICES:

  • LOSS PREVENTION PLANNING SERVICES
  • COVERT OPERATIVES
  • CUSTOMER SERVICE OFFICERS
  • DOOR GREETERS
  • INTELLIGENCE ANALYSTS
  • DURESS RESPONSE AND LONE WORKER
  • STORE OPENING & CLOSING SERVICES
  • SUPPORT SERVICES
  • MERCHANDISE PROTECTION SUPPORT RESPONSIBILITIES
  • FIRST AID
  • PATROL SERVICES
  • BUILDING MAINTENANCE RESPONSE
  • CONCIERGE
  • ANOMALIES REPORTING
  • STATIC AND ROVING GUARDS
  • ASSET PROTECTION
  • MAIL SCREENING