Let’s face it, it’s not unreasonable for clients to feel uneasy when they’re aware that their facilities are being accessed by out-of-hours contract cleaners. Especially when the cleaning industry is renowned for having one of the highest areas of staff turnovers. How do you know for instance that the cleaner or cleaners you subsequently use are totally trustworthy?
In truth, you don’t!
You have to rely on the fact that the cleaning company you use have done sufficient background checks and are themselves employing trustworthy people. Clearly this is a challenge.
With this in mind, the question is…”Are there ways that you as a business owner can make this whole process less of a worry?”
In short, the answer is yes!
Consider contracting out to a security services group!
So what has security got to do with cleaning? They have more in common than you think….
The demands of the modern company
In the 21st century, businesses are under so much pressure to hit targets. Not only are they having to meet strict security parameters, but they also need to maintain the highest levels of customer service – with ever-tightening budgets. That’s a tough ask for any company!
Ultimately, this has brought about the demand for security services to step up and look to do more. No longer is it feasible, or indeed cost-effective, for companies to employ a security guard to simply stand in an entrance checking out passes for those wishing to enter.
This has prompted many security firms to expand their services and now, many security services groups employ team members to carry out a wide range of roles that match the demands of their clients.
For instance, a concierge/security guard has the ability to work in a busy reception area dealing with clients and/or customers but is also highly-trained in the latest security techniques. This dual role capability can also be utilised across contract cleaning.
If you think about it for a second, it’s clear that with such a security challenge in the cleaning industry, contractors who are transparent about their vetting procedures are more likely to gain your trust. This includes factors like:
- Informing you of the steps they take when taking on a new employee
- Giving you an insight into the extra steps they take to screen potential employees
- Informing you of how they monitor and check on the whereabouts of team members
- Telling you whether the particular cleaner/cleaners assigned to you have followed a recognised vetting standard.
…a good security services group will do all of these things as standard but moreover, they’ll ensure that any training that is given to hired contractors also has a strong focus on security.
Ultimately, businesses will be benefitting from a contracted cleaner who is not only trustworthy but one who can ensure that any company security protocols are followed and enforced. This includes factors like:
- Cyber management
- Data safety
- Utility management – ensuring lights or heating aren’t left on when the room isn’t in use
- Window checks – ensuring windows are shut and secured when not needed
At MA Services Group we ensure that all our contract cleaners are vetted and trained to the highest standard. We also ensure optimum communication is in place to maintain complete transparency with all our clients.
If you would like to discuss your security challenges within the realms of contract cleaning, then talk to our experienced team at MA Services Group today. By understanding your needs and managing our team, we can tailor our service to deliver real end to end solutions, so give us a call on free-call 1300 020 406 or phone 03 9339 3500