If you’ve ever stayed
in a hotel you’re likely to have had dealings with the concierge. The
title is supposedly derived from the French words “comte des
s” meaning the ‘count of the candles‘. The count
of the candles was a person responsible for maintaining light,
cleanliness, and organisation of the French palaces and stately homes
of the Medieval period. Although their job roles might have changed
the concierge is still responsible for making sure that guests needs
are met.

In addition to hotels,
some businesses and apartment blocks have a concierge who is usually
responsible for taking in parcels and packages, meeting and greeting
people at the front desk, making sure that visitors find where they
need to go, and passing on important messages. Conversely others have
security guards pretty much doing exactly the same job. Therefore it
isn’t too much of a leap of faith to understand how these two job
roles became amalgamated. After all, why pay for a security guard and
a concierge when they can be one in the same?

It has it’s advantages

Sitting at the front
desk a concierge security guard becomes the very first point of
contact that a visitor will see. Because they deal with people all
day long, a highly trained concierge security guard should be very
adept at reading body language and reading people in general. This
way if a criminal approached the building intent on theft then the
first person they’re going to come across is an experienced security
guard. In other words a concierge security guard acts as a highly
effective deterrent to any would-be criminal.

In addition alongside
their helpful persona their security training means that they are
trained to be suspicious by nature. This doesn’t stop with people.
Packages, vehicles, and in fact anything that seems out of the
ordinary is something a good concierge security guard will pick up

Nowadays you’ll find
concierge/security guards in a variety of places from large hotels
and business premises to apartment blocks, gated communities, and
even schools. In fact anywhere that needs the perfect mix of customer
service and security is perfect for a concierge security guard.

If you’d like to find
out more about concierge security or would like to know about hiring
one for your business or hotel then contact MA Services Group. We’ve
been in the security industry for many years and already help a wide
range of businesses with their security across the Melbourne area. To
make an enquiry, contact us today on 1300 020 406. Our
experienced team are standing by to take your call.

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