retail storeAt MA Security one of our many job rob roles is Covert/Over Loss Prevention Specialists. Many of our team come from ex loss prevention roles and as a result, are highly experienced.
With this in mind, what exactly is a loss prevention officer and what exactly do they do?

Let’s take a look…
A Loss Prevention Officer (LPO) is part of a security team working usually at in-store retailers. If it’s a large retail chain such as Woolworth or Big W then they normally hire and train their own LPO’s. Conversely smaller retailers or shopping centres might contract this role out to experienced security companies like ours.

Unlike other in-store security guards, they aren’t normally in uniform and don’t patrol the shop floor. Instead LPO’s work from a back office or monitoring station where they carry out surveillance work. The idea is that in addition to keeping a close watch on store security, they can also go onto the shop floor and observe unnoticed.

The main task of a Loss Prevention Officer (LPO)

The main task of a loss prevention officer is simple, Loss prevention. In other words, they prevent people from stealing from the company. Whether that’s shoplifters who are looking to steal items or goods, or whether it’s employees looking to steal money from the till their main job role is theft prevention. They also need to be able to interact and deal with perpetrators, so good communication skills are essential.

So how do they stop loss prevention?

Most LPO’s have had years of experience within the security industry and have undergone thorough training applicable to their current job role. As a result, they’ll have a good understanding of many of the scams and signs that a shoplifter or rogue employee might adopt. This might include looking out for people wearing excessive amounts of clothing, or those who enter with large bags. In fact keeping an eye out for anything that might arise suspicion is all part of an LPO’s job.

Store managers may call an LPO in for example if they are experiencing high stock or cash losses and don’t know where to start.
As a result, the LPO might run background checks on employees and/or closely monitor people through surveillance CCTV for suspicious activity.

Assessing Retail Security / LPO’s Duties

In addition to physically preventing losses, an LPO might also be called on by a retailer to carry out in-store security training or to help create a more security-conscious zone. They might for instance look at camera placement, enhancing security tagging, or develop further procedures and policies to assist store employees in preventing theft. Finally, they might also be asked to carry out store security risk assessments and report back to company HQ with their findings. These are all part and parcel of an LPO’s (Loss prevention officer) duties.

It’s good to know then that when you hire us for covert/over loss prevention duties, we have a wealth of experience on the team. Ultimately not only will this give you peace-of-mind knowing that you have the right people for the job, but it might save your business a ton of money in the process,

To find out more about how we can help, contact MA Security Group on 1300 020 406 today and talk to our friendly but experienced team.

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